What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Jack Boyajian - State Farm Agent?
Benefits:
- 401(k) matching
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
Customer Relations Representative
The Jack Boyajian Insurance Agency
The Jack Boyajian Insurance Agency
ROLE DESCRIPTION:
The Jack Boyajian Insurance Agency is seeking an organized and efficient Customer Relations Representative to support our insurance agents in attracting and retaining customers. In this versatile role, your attention to detail, commitment to client relations, and sales-oriented mindset will be essential. As a motivated professional thriving in a fast-paced environment, your contributions will pave the way for career growth and increased earning potential.
We are excited to welcome your energy and innovative marketing perspective to our team as we strive for collective success.
Important:
A valid Property and Casualty (P&C) License is REQUIRED to apply.
Please do not apply if you do not currently hold this license or are not able to obtain it.
A valid Property and Casualty (P&C) License is REQUIRED to apply.
Please do not apply if you do not currently hold this license or are not able to obtain it.
What You’ll Do:
- Build and maintain strong relationships with customers.
- Answer questions about insurance options, policy changes, claims, and billing quickly and clearly.
- Help customers understand the insurance coverage that fits their needs.
- Communicate effectively to support customers and help grow our business.
- Ask happy customers for reviews and referrals.
- Work with the team to meet service goals and improve customer satisfaction.
- Handle service tasks yourself, so the sales team can focus on selling.
- Process customer payments accurately and keep good records.
- Send important documents to customers on time and professionally.
- Reach out to customers to collect any needed documents and ensure a smooth experience.
- Help customers set up and use their online accounts.
What We’re Looking For:
- A strong focus on great customer service.
- Must have a valid Property and Casualty (P&C) License.
- Ability to get a Life/Health License is a plus.
- Experience meeting marketing goals.
- Interest in helping customers find the right insurance products.
What We Offer:
- Competitive pay, including commissions and bonuses.
- Paid time off (vacation, personal, and sick days).
- Opportunities to grow and advance your career with us.