Billing Clerk

Benefits

• Referral program
• 401(k) w/employer match
• Health insurance
• Vision insurance
• Dental insurance
• Professional Development
• Paid Time Off
• Disability Insurance

SUMMARY:

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepare, review, and process invoices accurately and in a timely manner
• Verify billing data, including contracts, purchase orders, and service agreements
• Research and resolve billing discrepancies or issues promptly
• Maintain organized and up-to-date billing records in the accounting system
• Reconcile billing accounts and assist with month-end closing activities
• Communicate with customers regarding billing inquiries or payment status
• Collaborate with other departments (Accounts Receivable, Accounts Payable, Operations) to ensure billing accuracy
• Assist with audit requests and provide supporting documentation as needed
• Identify and suggest process improvements to enhance efficiency and accuracy
• Perform all other duties as assigned

TRAINING EXPECTATIONS:

Associates in this role are expected, as a condition of employment, to complete all training assigned within a reasonable time period, generally within less than 15 days.

EMOTIONAL INTELLIGENCE (emotional quotient; EQ):

To be successful in the organization, associates should have a high EQ. This is necessary to communicate productively, to build and maintain relationships, to recognize and reduce stress, to defuse conflict situations and to increase job satisfaction. Our associates in this role should:

• Demonstrate commitment and dedication to providing associate support and guidance to solve problems and make lives easier.  
•  Have strong organizational skills that reflect the ability to seamlessly perform and prioritize multiple tasks with excellent attentional to detail.
• Ability to handle confidential information with discretion and reflect the importance of privacy and confidentiality concerning employee's personal information. 
• Excellent interpersonal skills with the ability to always manage sensitive and confidential situations with tact, professionalism, and diplomacy. 
• Communicate, relate, and manage professional relationships tactfully and respectfully at all levels of the organization.  

SUPERVISORY RESPONSIBILITY:

This is not a supervisory position. This position does not have the authority to hire, fire, discipline, discharge, assign overtime, and/or direct and assign work, with the ability to effectively recommend any of these actions. This role also serves as a coach and mentor for other employees.

WORK ENVIRONMENT:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is not a hybrid, telecommute or remote role. This role is 100% in-office.

PHYSICAL DEMANDS:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend, or stand, as necessary.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

TRAVEL:

This position does not require travel.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required
• Associate degree in Accounting, Finance, or related field preferred
• 1–3 years of experience in billing, accounts receivable, or general accounting
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel and accounting software (experience with [insert your ERP or system name, e.g., Sage Intacct, NetSuite, or QuickBooks] is a plus)
• Excellent communication and problem-solving skills
• Ability to work independently while contributing to a team-oriented environment