Massage Therapist and Esthetician- Spa Aquae

Role: The Massage Therapist and Esthetician will maintain the standards of JW Marriott etiquette and service in all interactions with guests and staff. Responsible for providing all guests with customized personal attention that meets and exceeds all of their needs. Must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required to go above and beyond the guests’ expectations. They must follow the established spa guidelines for all spa programs and services adhering strictly to the protocols set forth by Spa Aquae. Responsible for actively selling additional spa services, return visits, as well as retail components that will support the provided service. Goals will be set for retail and treatment sales. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials, and other services provided at the spa. Use proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences. Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:   

• One (1) year of Esthetic experience preferred
• One (1) year of Massage Therapy experience preferred
• One (1) year of guest service experience required
• Experience in retail preferred
• Experience in a similar luxury spa or salon setting.
• Ability to read, write and communicate verbally in English.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills and coordination skills.
• Skilled in multi tasking.
• Pleasant personality, team oriented and enjoys working with and assisting guests and associates.
• Adaptability to varying schedule changes and flexibility with schedule including ability to work holidays.

REQUIRED CERTIFICATE/LICENSE:  

• Valid Nevada State Board of Cosmetology
• Valid Nevada State Board of Massage Therapy
• Valid Clark County Health Card
• Valid TAM Card

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:     

• Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques. 
• Advise all incoming guests of treatment procedures and special instructions.
• Provide explanation for all spa techniques and treatments used.
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
• Practice Enhanced Sanitation Guidelines, established by the Nevada State Board of Cosmetology and Nevada State Board of Massage Therapy, while dealing with guests and co-workers.
• Provide the range of services within the positions scope of responsibility to the standard, as set by Spa Aquae. Treatments include but are not limited to Swedish massage, Deep Tissue massage, Hot Stone massage, prenatal massage, Sports massage, Facials, Make-up Application, Brow/Lash Tinting, Face and Body Waxing, and Body Treatments with the ability to produce the highest level of service by providing the most current information and techniques per treatment and department protocol.
• Ensure all professional stock used follows the correct company PAR levels to assist with reduction in product waste.
• Attend regularly scheduled product knowledge training classes, attend all staff meetings.
• Ensure that you have the necessary skills to perform assigned duties.
• Strive to consistently produce a minimum of 15% in retail sales per day / week / month.
• Promote and upsell service treatments and enhancements.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a Spa & Salon environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.   A casino environment typically allows smoking.

 •Interacts with management, fellow Associates and/or guests.

•Ability to verbally communicate effectively with guests and coworkers

•Requires prolonged sitting or standing and mobility.  

•Requires bending and reaching. 

•Prolonged periods of standing and/or walking

•Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.

•Requires lifting items weighing up to 25 lbs.

•Requires eye/hand coordination.   

•Requires use of standard office equipment. 

•Requires basic math.  

•Requires the ability to distinguish letters, numbers and symbols.

•Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. 

•Exposure to cleaning chemicals