Earl Grey Host/Cashier - Coffee Shop - Reserve

Role: The Host/Cashier maintains the restaurant-seating chart and ensures that guests are evenly distributed throughout open stations. He / She greets guests at the entrance and seats them as quickly as possible. He  / She assists the management staff in the coordination of all employees to ensure efficient service to the guests; and to perform job responsibilities satisfactorily and to according to department standards.    Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values

SKILLS/QUALIFICATIONS: Must be 18 years of age, 1- year of hotel/restaurant Host experience; Must possess a positive attitude and work well with others team members; Must have strong communications skills (Verbal, Listening, Writing); Must be neat, clean and well groomed; Must be familiar with the menu, preparation procedures and prices; Good understanding of basic math  

REQUIRED CERTIFICATE/LICENSE: 

• Clark County Health Card,

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Greet guests at the door, inquire as to their needs, and seat them accordingly
• Ensure dining room employees know where they are working and with whom.
• Distribute guests through the dining room as evenly as possible. Adjust seating based on level of service in certain stations.
• Implements dining room break schedule
• Administer work schedule set by management
• Handle money and operate point of sale system (Micros)
• Maintain guest focus while performing duties
• Able to assist staff in taking food and non-alcoholic beverage orders from guest. 
• Accept guest payment, process credit card, room, account, department charges and make change
• Comply with Hotel cash handling procedures
• Follow direction and ask questions for clarifications
• Able to move throughout the restaurant during the entire shift
• Periodically check with guests to assure all needs are met
• Notify management of any dining room problems

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, pool, casino, etc.) environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Must be able to work in an outdoor environment, the noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases too loud.  A casino environment typically allows smoking.

•   Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 100 lbs.
• Requires lifting items weighing up to 50 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. (Micros System)  
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals