Concierge - Reserve

Role:  The Concierge acts as a liaison between hotel guests and public/hotel operations. The Concierge is able to assist with guest requests to the highest level of satisfaction possible. The concierge is able to lend opinions/advice on local area attractions. Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:   

• Must be literate and able to communicate in English. 
• Must possess a high school diploma or GED. Minimum two years college education preferred.
• Must have a minimum of one years experience in a service-oriented job.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail. 
• Must be knowledgeable of surrounding area in order to recommend activities
• Excellent customer service skills and telephone etiquette. 

REQUIRED CERTIFICATE/LICENSE:  None

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Handle and assist guest requests and questions in a timely and efficient manner. 
• Frequently assist with transportation and show bookings.
• Review daily events.
• Answers phone calls in a pleasant and helpful manner.
• Maintain and accurate log of all guest requests. 
• Maintain Business Center tasks. 
• Make reservations and book off-site activities (jeep tours, ballooning, horseback riding, show tickets, etc). 
• Perform all job-related duties as assigned. 

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.   A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires lifting items weighing up to 30 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals

Role:  The Concierge acts as a liaison between hotel guests and public/hotel operations. The Concierge is able to assist with guest requests to the highest level of satisfaction possible. The concierge is able to lend opinions/advice on local area attractions. Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.