What are the responsibilities and job description for the Front Desk/Administrative Assistant position at J. Sargeant Reynolds Community College?
Posting Summary
Working Title
Front Desk/Administrative Assistant
Role Title
Admin and Office Spec III
Role Code
19013-SW
FLSA
Nonexempt
Pay Band
03
Position Number
28300460
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Henrico - 087
Hiring Range
Salary commensurate with experience. Maximum salary is $51,000.
Emergency/Essential Personnel
No
EEO Category
6-Administrative Support
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
This position will not be telework eligible. It is full time in the office M-F 8am-5pm.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
This position serves as the first point of contact at the Workforce Development & Conference Center on the Parham Road campus, providing front desk coverage and administrative support to ensure a welcoming and efficient experience for visitors, students, and partners. The role supports daily operations by managing inquiries, assisting with registration navigation, and completing essential administrative and operational tasks. This position is critical to maintaining strong customer service, improving access to CCWA programs, and supporting internal team functions.
This position serves as the first point of contact at the Workforce Development & Conference Center on the Parham Road campus, providing front desk coverage and administrative support to ensure a welcoming and efficient experience for visitors, students, and partners. The role supports daily operations by managing inquiries, assisting with registration navigation, and completing essential administrative and operational tasks. This position is critical to maintaining strong customer service, improving access to CCWA programs, and supporting internal team functions.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Demonstrated experience providing professional customer service in a high-volume office, front desk, or student-facing environment
- Strong verbal and written communication skills, including the ability to communicate clearly with students, staff, and visitors
- Experience managing multiple tasks and prioritizing responsibilities in a fast-paced work environment
- Proven attention to detail and accuracy in administrative or clerical duties
- Experience providing general administrative support, including scheduling, filing, and office coordination
- Proficiency in Microsoft Office Suite, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint
- Experience managing email communications, shared inboxes, or office systems effectively
- Ability to independently assess inquiries, resolve routine issues, and direct individuals to appropriate resources or departments
Additional Considerations
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel between campuses as needed.
Posting Detail Information
Posting Number
CLS_4480P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
05/28/2026
Job Close Date
06/11/2026
Open Until Filled
Agency Website
Contact Name
Email
talent@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $51,000