What are the responsibilities and job description for the Education Support Assistant position at J. Sargeant Reynolds Community College?
Posting Summary
Working Title
Education Support Assistant
Role Title
Education Support Assistant
Role Code
29141-SW
FLSA
Nonexempt
Pay Band
01
Position Number
283W0072
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Richmond (City) - 760
Hiring Range
Salary commensurate with experience, maximum of $20.00 per hour.
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessional
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Part-time hourly position without state benefits. Wage employees are restricted to working approximately 29 hours per week or less, not to exceed 1,500 hours annually. Schedule as assigned by supervisor.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
Support Success. Create a Welcoming Learning Environment.
Support Success. Create a Welcoming Learning Environment.
Reynolds Community College is seeking a dedicated and student-focused Tutoring Support Specialist to serve as the first point of contact for our academic support centers: Tutoring Services, Math Central , and the Writing Studio.
This role is essential in creating a positive, accessible, and seamless experience for students seeking academic assistance. As the face of our tutoring units, the Tutoring Support Specialist provides front-line support during peak hours, helping students connect with tutors, access resources, and stay on track for success.
This role is essential in creating a positive, accessible, and seamless experience for students seeking academic assistance. As the face of our tutoring units, the Tutoring Support Specialist provides front-line support during peak hours, helping students connect with tutors, access resources, and stay on track for success.
What You’ll Do:
- Welcome students and guide them through the check-in process
- Operate the Navigate360 scheduling system to assist with tutor appointments
- Respond to student inquiries in person, online, and via chat
- Clearly communicate tutoring services and academic support options
- Refer students to appropriate college resources and departments
- Deliver professional, friendly, and inclusive service to all visitors
- Stay current on tutoring center procedures and offerings
- Manage multiple tasks efficiently in a dynamic academic setting
- Foster strong, collaborative relationships with students, tutors, and staff
- Represent Reynolds with integrity and a commitment to student achievement
Why Join Us?
At Reynolds, you won’t just be part of a team, you’ll be part of a mission. Our Tutoring Centers are built on equity, encouragement, and academic excellence. If you’re organized, service-oriented, and passionate about helping students succeed, we’d love to hear from you.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge, Skills, and Abilities:
- Working knowledge of standard office practices, procedures, and equipment
- Proficiency in Microsoft Office applications, internet browsers, and general computer operations
- Ability to accurately follow both written and verbal instructions
- Strong organizational skills with the ability to manage time effectively and prioritize tasks
- Self-motivated with the ability to work independently and take initiative
Additional Considerations
Completion of some postsecondary coursework preferred
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel between college campuses, as needed.
Posting Detail Information
Posting Number
WGE_2881P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
11/17/2025
Job Close Date
12/17/2025
Open Until Filled
Yes
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
Position is open until filled through 12/17/2025. Resume review will begin on 11/24/2025.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $20