What are the responsibilities and job description for the J Resort - Executive Housekeeper position at J Resort, LLC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of an “Executive Housekeeper” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Responsible for overseeing and supervising the activities of the housekeeping personnel to ensure the smooth flow of the housekeeping operations
- Plans and prepares the weekly schedule of the housekeeping personnel to ensure the proper overage is afforded daily based on projected hotel occupancy
- Makes necessary changes on the schedule to meet operational demands
- Enforces all company and departmental policies and procedures
- Issues counseling notices and/or disciplines employees who violate same
- Conducts daily inspections of hotel rooms and related areas to ensure that the set quality standards are maintained
- Coordinates and/or follows up requests for painting or repairs to be done in the guest rooms and other areas of the hotel with Maintenance
- Maintains and inventory of chemicals and supplies needed in the housekeeping department
- Makes requisition of the lacking items as the need arises
- Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems
- Prepares and submits all required paperwork and reports of the department
- Trains all housekeeping personnel on both technical and safety procedures to be followed
Skills, Education and Other Requirements:
- Basic computer knowledge, phone etiquette and hotel housekeeping experience
- Experience in customer service and hotel industry required
- Must be fluent in English
- Spanish basics preferred
- Must have strong communication skills
- High School Diploma or Equivalent Work Experience
- 2 yrs hotel housekeeping with at least 1 year supervisory experience preferred
- Identification that establishes identity
- Identification that establishes the right to work in the United States
