What are the responsibilities and job description for the Automotive Service Advisor position at J & R Auto Inc?
Bilingual Service Advisor Join the Team at J & R Auto
J & R Auto Inc. is a family-owned and operated automotive repair shop proudly serving the Elgin community for over 20 years. We are known for expert service, honest recommendations, and a positive team culture built on trust and professionalism.
As we continue to grow, we're looking for a bilingual Service Advisor to join our team.
If you're passionate about helping people, have strong communication skills, and thrive in a fast-paced environment, this may be the opportunity for you. Automotive experience is preferred, but not required. If you come from a sales, hospitality, customer service, or account management background and enjoy building relationships, we'd love to meet you.
What You'll Do
- Be the face of the shop by communicating with customers in person, by phone, text, and email
- Schedule appointments and help manage shop workflow
- Build repair estimates and present repair recommendations clearly and professionally
- Review digital vehicle inspections with customers
- Explain technician findings and repair needs in a way customers can easily understand
- Follow up on declined and deferred services
- Provide customers with updates throughout the repair process
- Coordinate communication between technicians and customers
- Order parts and assist with maintaining efficient shop operations
- Handle invoicing and customer payments
- Maintain accurate customer communication and documentation within our shop management system
- Help create an exceptional customer experience from vehicle drop-off through vehicle delivery
What We're Looking For
- Fluent in English and Spanish (speaking, reading, and writing)
- Strong sales, hospitality, customer service, or relationship-building experience
- Automotive service advisor experience is a plus but not required
- Professional, organized, and proactive attitude
- Strong communication and interpersonal skills
- Comfortable working with computers, mobile devices, and learning new software systems
- Ability to multitask and stay organized in a fast-paced environment
- Leadership mindset with a desire to grow professionally
- Positive attitude and strong attention to detail
- Reliable, dependable, and team-oriented
What We Offer
- Competitive hourly pay based on experience and qualifications
- Monday–Friday schedule (No weekends)
- Paid holidays
- Paid time off (PTO)
- Uniform program
- Ongoing training and professional development
- Modern digital inspection and shop management systems
- Supportive family-owned work environment
- Opportunity for advancement and long-term career growth
More Than a Service Advisor
We're not simply looking for someone to answer phones and schedule appointments. We're looking for someone who wants to grow with our company and become an important part of its future.
For the right individual, this position has the potential to develop into a Service Manager or General Manager role over time.
If you're looking for a career where your work matters, your voice is heard, and your growth is supported, we'd love to hear from you.
Apply today and join the J & R Auto team.
Do it right. Do it once.