J&P Hospitality Management, LLC

Job Description

Job Title: General Manager

Reports to: Area Manager

FLSA Status: Exempt

Location: On-Site, Single Property

Direct Reports: 8 , depending on the needs of the business

Department: Property Operations

Plans, directs, and coordinates all daily operations of the hotel. This includes staffing, guest services, property maintenance, and overall performance. Oversees the hotel's appearance, cleanliness, and safety. Monitors expenses, revenues, and financial performance against budget and goals. Maintains control over operating costs and ensures profitability. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.

• Manage the hotel according to the business plan and budget, with a strong focus on room sales.

• Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.

• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.

• Build relationships with local businesses, competitors, and community groups to promote the hotel.

• Knows area attractions and local services to assist guests and provide excellent hospitality.

• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.

• Ensure rooms meet brand and cleanliness standards through daily inspections.

• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.

• Train the team on emergency procedures and safety standards in line with OSHA regulations.

• Maintain key control systems for guest and staff safety.

• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).

• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.

• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.

• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.

• Recruit, hire, and train quality staff to build a strong team.

• Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.

• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.

• Submit accurate payroll data every pay period.

• Coach, develop, and train team members consistently.

• Conduct performance reviews and use progressive discipline when needed to address performance issues.

• Be knowledgeable in and follow all J&P programs.

• Perform other job duties as assigned.

QUALIFICATIONS:

• 2-5 years of General Manager experience.

• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.

• Strong leadership and coaching skills.

• Familiar with local, state, and federal employment laws and basic HR practices.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Strong organizational and time management skills.

• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.

• Clear verbal and communication skills.

• Good judgement and decision-making skills.

• High School Diploma or equivalent required; College degree is a plus.

• Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.

• Valid driver’s license and Real ID-compliant ID required.

• Must maintain a neat, professional appearance appropriate for a hotel environment.

• Must be legally authorized to work in the United States without current of future visa sponsorship.

• Employment is subject to E-Verify verification.

• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

• This position requires regular use of a personal vehicle to perform job-related duties such as bank deposits, lot drives, and other site errands. The employee must maintain a personal vehicle in safe operating condition and carry state-required insurance coverage.

• The company will provide mileage reimbursement at the then-current IRS standard rate for business-related travel only. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.

• Must be able to use a computer and phone for extended periods.

• Must be able to stand, walk, and climb stairs for long periods.

• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.

• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.

• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

• Must be able to perform the essential job functions with or without reasonable accommodation.