General Manager

Ready to lead with purpose and drive real results?

J&P Hospitality Management is seeking a driven, people-focused General Manager to lead hotel operations, build a high-performing team, and deliver a consistent, high-quality guest experience at our hotel property. This role is ideal for hospitality, restaurant, or retail leaders who thrive in ownership, accountability, and operational leadership.

In addition to a competitive base salary of $71,000 - $80,000 annually, this role is eligible to participate in a discretionary, performance-based incentive program designed to reward strong operational execution, revenue growth, and overall property performance. Participation and payouts are subject to program terms, eligibility requirements, and business results.

We also offer a comprehensive benefits package, including Paid Time Off (PTO), 401(k), Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.

J&P Hospitality Management, LLC

Job Description

Job Title: General Manager

Reports to: Area Manager

FLSA Status: Exempt (Executive Exemption – California)

Location: On-Site, Single Property

Direct Reports: 8 , depending on the needs of the business

Department: Operations

Plans, directs, and coordinates all daily operations of the hotel. This includes staffing, guest services, property maintenance, and overall performance. Oversees the hotel's appearance, cleanliness, and safety. Monitors expenses, revenues, and financial performance against budget and goals. Maintains control over operating costs and ensures profitability. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.

The General Manager’s primary duty is management of the hotel and its employees, including directing work, exercising independent judgement, and making personnel and operational decisions.

• Manage the hotel according to the business plan and budget, with a strong focus on room sales.

• Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.

• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.

• Build relationships with local businesses, competitors, and community groups to promote the hotel.

• Knows area attractions and local services to assist guests and provide excellent hospitality.

• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.

• Ensure rooms meet brand and cleanliness standards through daily inspections.

• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.

• Train the team on emergency procedures and safety standards in line with OSHA regulations.

• Maintain key control systems for guest and staff safety.

• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).

• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.

• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.

• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.

• Recruit, hire, and train quality staff to build a strong team.

• Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.

• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.

• Submit accurate payroll data every pay period.

• Coach, develop, and train team members consistently.

• Conduct performance reviews and use progressive discipline when needed to address performance issues.

• Be knowledgeable in and follow all J&P programs.

• Perform other job duties as assigned.

QUALIFICATIONS:

• 2-5 years of General Manager experience.
• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational and time management skills.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Clear verbal and communication skills.
• Good judgement and decision-making skills.
• High School Diploma or equivalent required; College degree is a plus.

• Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.

• A valid driver’s license and Real ID-compliant ID required.

• Must maintain a neat, professional appearance appropriate for a hotel environment.

• Must be legally authorized to work in the United States without current of future visa sponsorship.

• Must be able to provide required employment eligibility documentation at time of hire.

• Employment is subject to E-Verify verification.

• Employment is contingent upon successful completion of a background check conducted in accordance with the California Fair Chance Act, applicable federal law, and company policy. A criminal conviction will not automatically disqualify and applicant.

• This position requires regular use of a personal vehicle to perform job-related duties such as bank deposits, lot drives, and other site errands. The employee must maintain a personal vehicle in safe operating condition and carry state-required insurance coverage.

• The Company will reimburse all necessary and reasonable business-related expenses in accordance with California Labor Code §2802, including mileage at the then-current IRS standard rate. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.

• Must be able to use a computer and phone for extended periods.

• Must be able to stand, walk, and climb stairs for long periods.

• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.

• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.

• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

• Must be able to perform the essential job functions with or without reasonable accommodation.

This position is classified as exempt under California law. The salary range is intended to meet or exceed the minimum salary requirements for the California executive exemption. Actual compensation will be based on experience, qualifications, and business needs.

This role is intended to meet the requirements of the California executive exemption, including primary responsibility for management, regular supervision of employees, and the use of independent judgment and discretion.

J&P Hospitality Management, LLC is an equal opportunity employer. The Company does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, national origin, ancestry, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

J&P participates in E-Verify