Manager, Quality Assurance

Your Opportunity as the Manager, Quality Assurance As a leader in the organization, actively champion and role model site vision with focus on the safety and well-being of employees, products, and equipment. Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements. Teach and translate these requirements into daily operations.  Location: Memphis, TN   Work Arrangements: 100% on-site  Willingness to work off shift (including days, weekends, and/or holidays) and flow to the work as needed  Travel – anticipate less than 10%  In this role you will: Ensure compliance of company quality procedures, ingredient specifications, process control specifications and finished product specifications  Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principles  Lead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plans  Build skills and capabilities in Quality Key Element Owners and Functional Leaders  Ensure effectiveness of site QA training program (new hire and ongoing QA training)  Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures  Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements  Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions  Participate in JMS initiatives and projects for supply chain changes and new product introductions  Coach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program  Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees  Coach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysis  Manage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident recurrence  Coordinate holds, product disposition, product withdrawals and recalls  Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action  Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development  Manage Quality Assurance Budget  Oversee documentation management and change management for all Quality and Environmental programs  Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture  Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: Bachelor’s degree 5 years’ experience in food manufacturing operations  Quality Control/Assurance leadership experience  Proactive issue resolution, loss analysis and problem solving  Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting  Excellent organizational skills, attention to detail, and capacity to multitask efficiently  Excellent communication skills (both oral and written) and effective listening skills  Willing to travel, as needed  Additional skills and experience that we think would make someone successful in this role: Working knowledge of FDA regulations, including GMPs and FSMA  Experience with GFSI, USDA and BRC audits  Risk based decision making and data driven priority setting Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose  Our Continued Commitment to Ensuring a Workplace for All  Follow us on LinkedIn®  #INDSA #LI-TJ1 We are a community of passionate, talented professionals committed to making food people and pets love while supporting all those who count on our business. We celebrate the uniqueness of each individual, promote their development and growth and ensure effective collaboration and continued productivity to drive the success of our organization. You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker. Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through: Our Total Rewards benefits Continuous opportunities to learn, grow and develop Our continued progress to become an inclusive and diverse organization. We are taking meaningful steps to enhance the inclusivity of our workplace and the diversity of our organization. Learn more We believe success is driving business growth while also helping those associated with our Company thrive. Learn more The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.