Information Technology Support Specialist

Job Overview:

We’re seeking a motivated, hands-on IT professional to join our growing Information Technology team. As part of a small IT department supporting a manufacturing environment, you’ll work directly with the IT Manager to maintain and improve the company’s technology infrastructure. This position blends help desk support, network and systems administration, and hardware/software maintenance responsibilities.

This is an ideal role for a mid-level technician who enjoys variety, problem-solving, and being involved in all aspects of IT — from end-user support to network configuration and project implementation.

Responsibilities:

~User Support:

• Provide Tier 1–2 support for users across all departments.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Set up and configure PCs, laptops, mobile devices, and user accounts.
• Assist with onboarding/offboarding and user training.

~Network & System Support:

• Help manage switches, access points, and VLAN configurations 
• Support network monitoring, backups, and disaster recovery testing.
• Maintain Active Directory, file shares, and Office 365 accounts.
• Assist with server maintenance, patching, and routine upgrades.
• Support VPN access and remote connectivity setups.

~Cyber Security & Documentation:

• Assist with implementing security best practices, updates, and monitoring tools.
• Help manage antivirus, MFA, and endpoint protection systems.
• Maintain IT documentation, network diagrams, and asset inventories.

~Project Support:

• Work with the IT Manager to roll out system upgrades, network expansions, or new equipment.
• Support ERP, CAD, and production software systems (e.g., SAP Business One, SolidWorks PDM).
• Collaborate with vendors and contractors when needed.

Qualifications:

~Education:

• Associate's or Bachelor's degree in IT, Networking, or related field or equivalent work experience.

~Experience:

• 2-5 years of experience in an IT support or systems/network technician role.

~Technical Skills:

• Proficiency with Windows OS, Microsoft 365, and Active Directory
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with network devices (routers, switches, firewalls, APs)
• Experience with VPN’s, file servers, and backup solutions.
• Knowledge of PowerShell or scripting is a plus

~Preferred:

• Experience with manufacturing systems and ERP software (e.g., SAP Business One).
• Familiarity with networking, Windows Server, and virtualization platforms (VMware or Hyper-V)
• Understanding of cybersecurity frameworks.

~Soft Skills:

• Strong initiative and ability to work independently while collaborating closely with IT leadership
• Excellent communication and interpersonal skills
• Organized, detail-oriented, and able to juggle multiple priorities effectively.