PBX Operator/Dispatch

Golden Route Operations has been the lead Slot Route Company to partner with in Nevada.  GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Summary:
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Essential Functions and Responsibilities:

• Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
• Maintain route status in the designated tracking system.
• Answers all phone calls in a professional and courteous manner.
• Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
• Refer all unresolved challenges/issues to immediate Supervisor.
• Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Qualifications:

• Previous experience in a high-volume call center preferred.
• Pleasant personality, team-oriented and enjoys working with and assisting people.
• Familiar with and knowledgeable of the area road system preferred.
• Proven experience providing high level of guest service.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Strong computer skills.
•  At least 21 years of age.
•  High school diploma or equivalent preferred.
• Ability to apply common sense reasoning to variety of situations.
• Ability to functionally communicate occupational-based English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards:

• NV Gaming

Physical Requirements:

• Occasionally push/pull up to 15 lbs
• Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
• Occasionally squat kneel, sit, reach, bend, twist.
• Frequently sit and work at a desk or computer.
• Occasionally standing or walking.
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:

• Indoor
• Smoky and noisy