Information Technology Help Desk

**No C2C, third parties, agencies or sponsorships available for this position**

Pay: $35–$39 per hour

Job Description:

Job Title: IT Help Desk

Location: Princeton, NJ-Hybrid

Compensation: $35–$39/hr.

Employment Type: Full-Time, Temporary, 6-months

Job Summary

Our client is seeking an IT Help Desk associate to provide technical assistance and customer support across phone, chat, and email channels. The ideal candidate will have strong troubleshooting and problem-solving skills, experience supporting a variety of operating systems, applications, account management platforms, networking technologies, and IT service management systems.

Responsibilities

• Diagnose and troubleshoot hardware, software, operating system, application, account, and connectivity issues.
• Troubleshoot Windows, macOS, and Linux environments.
• Troubleshoot TCP/IP networking, VPN, and network connectivity issues.
• Support Active Directory, Azure, and LDAP-related account and access issues.
• Provide support for second-factor authentication and MFA issues.
• Support Gmail and Microsoft 365 email platforms.
• Utilize ServiceNow or other ITSM platforms to document, track, and manage support requests.

Requirements

• Minimum 2 years of technical support and customer service experience providing support over the phone, chat, and email.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to learn new technologies quickly and adapt to changing technical needs.
• Excellent communication, organization, and customer service skills.
• Experience with ServiceNow or another ITSM platform.
• Working knowledge of Windows, macOS, Linux, and TCP/IP networking.
• Experience with Active Directory, Azure, or LDAP.
• Experience working in a higher-education environment.
• Experience supporting and troubleshooting second-factor authentication (MFA).
• Experience with Gmail and Microsoft 365 email platforms.
• Experience troubleshooting VPNs and network connectivity issues.

Interested? Apply Now: Apply Now - J & J Staffing Resources

For more information regarding this position or other opportunities contact J & J at: Princeton@jjstaff.com or (609) 452-2030.

Why Join J & J?

J & J is a veteran founded and owned company honored by Forbes as one of the nation’s Best Professional Recruiting Firms.

Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J’s Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: www.JJStaff.com

We Specialize in: Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional.

Benefits: J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.