Help Desk Coordinator

**No C2C, third-party, or sponsorship opportunities available for this position.**

Job Title: Technical Coordinator

Location: On-site, Trenton, NJ

Employment Type: Full-time, temporary | 2 months starting in July 2026

Job Summary:

We are seeking a temporary Technical Coordinator for a 2-month assignment. This role is responsible for maintaining IT equipment and systems, assisting staff with day-to-day technical issues, and supporting network and server operations. The ideal candidate will have hands-on experience supporting multiple office locations, as well as a background in programming and systems development.

Responsibilities:

• Maintain technical equipment including computers, phones, printers, and other office devices, along with all related supplies. Research and advise on purchasing new equipment and maintain a replacement schedule.
• Provide IT support to employees, troubleshooting issues related to computers, phones, printers, servers, and general office equipment.
• Install, configure, and maintain hardware and software, including Microsoft Office applications.
• Monitor systems and network setup, including client, vendor, and state servers.
• Assist with basic programming and development tasks, including system enhancements, scripting, and process automation.
• Support and maintain payment processing systems, including BluePay integrations and troubleshooting transaction issues.
• Schedule staff cybersecurity training and track completion.
• Assist with setup and maintenance of phones and security camera systems.
• Serve as the primary Salesforce Administrator, including developing, designing, and launching upgrades or enhancements.
• Maintain accurate Salesforce records, settings, and user preferences; troubleshooting issues as needed.
• Generate weekly, monthly, and ad hoc reports.
• Provide IT support across multiple office locations, including experience supporting operations in two buildings.

Requirements:

• 5 years of IT support or help desk experience, including multi-site support.
• Experience supporting computers, phones, printers, servers, and general office equipment.
• Proficiency with Microsoft Office Suite.
• Basic experience with programming or software development (e.g., scripting, automation, or system customization).
• Experience with payment processing platforms such as BluePay.
• Working knowledge of hardware/software installation and troubleshooting.
• Basic understanding of networks, systems, and server environments.
• Experience with Salesforce (user support, reporting, basic administration).
• Ability to create reports and maintain data accuracy in Salesforce.
• Familiarity with cybersecurity best practices.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently and manage multiple tasks.