What are the responsibilities and job description for the Service Operations Specialist position at J. J. Keller & Associates, Inc.?
Requisition #: 18966
Functional Area: Administrative Support; Office/Clerical
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8:00am - 4:30pm
Position Summary
If you are looking for a deadline driven, fast-paced environment to work in this role could be for you! The purpose of our on-site, Service Operations Specialist position is to edit and correct client data for fuel tax reports, perform a variety of vehicle services functions, including: completing fuel, authority, IRP and Base Plate registration applications for clients, and processing unit additions, changes, and deletions.
There is a lot to love about our Neenah Headquarters
- Jean-friendly environment, every day of the week!
- Café that offers breakfast, lunch and multiple a la carte items
- Free Onsite Wellness Clinic for those associates near our corporate office free telehealth coverage for all associates regardless of where you live
- Free access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs
- Near 1-mile long walking trail that wraps around the campus
- Multiple collaboration stations
J. J. Keller was founded nearly 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.
View our workspace by following this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!
Perks and Benefits
- Hourly pay starting at $17.50/hour
- Monday - Friday Work Schedule
- Flex-time and Work Flexibility
- Annual Reviews Merit Increases Quarterly Bonus Program Paid Out When Company Goals are Met!
- Medical Dental Vision Insurance
- Associate Growth/Promotional Opportunities
- Tuition Reimbursement, eligible your FIRST DAY
- 401(k) with Employer Match Company-Funded Annual Profit Sharing
- 17 Days Paid Time Off (PTO) 8 Paid Company Holidays 1 Paid Floating Holiday
Job Responsibilities
- Verifies, analyzes and corrects client data used to produce fuel tax reports. Makes corrections here or returns documents to client for corrections as appropriate.
- Ensures timely receipt and entry of fuel and toll billings.
- Reviews MPG's for accuracy and ensures corrections are made as necessary.
- Ensures timely closure of Fuel & Mileage monthly and quarterly reports for clients.
- Identifies and communicates fuel and mileage trends that can improve tax savings and/or minimize audit exposure for clients.
- Works directly with CSS and clients to obtain and validate information.
- Completes original, additional, and renewal applications for clients in an accurate and timely manner.
- Monitors IRP supplements and payments to ensure timely receipt of credentials.
- Completes monthly, quarterly, and annual fuel and mileage tax reports for clients in an accurate and timely manner.
- Prepares Services Fleet Check Input Sheet for release of checks to states.
- Communicates errors and/or credit issues to CSS and ensures timely mailing of applications or taxes.
- Prepares permit credentials and distributes to clients' corporate or fleet locations.
- Investigates and resolves basic client data issues as appropriate. Refers complex issues to appropriate person.
- Enters unit additions, changes, and deletions for clients and creates applicable work orders.
- Performs other duties as assigned.
Qualifications
Education:
High School Graduate or General Education Degree (GED).
Associate's Degree, preferred
Experience:
- 2 years of experience in a general office setting.
- Experience in a fast-paced, deadline-driven environment is a plus.
- In lieu, will consider a combination of experience and post-secondary education.
Other Skills/Qualifications:
- Must be proficient in the use of a PC and MS Office Suite, with intermediate excel skills preferred.
- Ability to work in a fast-paced, deadline driven environment.
- Ability to work in a team environment.
- Strong detail orientation.
- Good organizational skills.
- Desire to meet and exceed client expectations.
- Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
Other Information
At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller.
Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.! If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.