What are the responsibilities and job description for the Customer Service Representative - Incoming Call Team position at J&J Exterminating of Lafayette, Inc.?
Description
J&J Exterminating, Co. is one of the largest independent pest control companies in the US, providing fulfilling jobs and excellent service across Louisiana and Texas. We are a family run company dedicated to creating a professional & kind culture, a positive work-life balance, and unparalleled standards. If you are a detail & service-oriented person with a polite demeanor who enjoys stable, consistent day to day conditions, consider becoming a member of our Customer Service Representative Team today! We provide paid, continuous training in services and safety instruction.
Job Details:
- Traditional 40-hour work week completing well-defined daily tasks outlined by team assignment
- Tasks include providing excellent communication with fellow team members, supervisors, and customers to address concerns as well as questions & issues regarding inspection and termite & pest control services.
- Collection & documentation of financial transactions, scheduling customer requests, and processing new customer agreements.
Benefits:
- Health Savings Account
- Disability Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- 401(k) Matching
- Paid Time Off
- Opportunities for Advancement
- Life Insurance
- Referral Program
- Paid Training
Requirements
- High School or equivalent
- Technology Literacy
- Basic Typing Skills
- Proficiency in Microsoft Word and Excel
- Clear Background Check & Drug Testing (provided)
DISCLAIMER: This job description may not be all-inclusive and is subject to change at any time. All employees are expected to perform other duties as assigned and directed by management. Position descriptions and duties may be modified whenever deemed appropriate. When applicable J&J will consider modifications to the essential job functions to reasonably accommodate a qualified individual with a disability if such accommodation does not create undue hardship. Employment at J&J Exterminating Co. is at-will. This position description is not intended, nor should it be construed to modify this employment at-will relationship. #J&J