What are the responsibilities and job description for the Service Coordinator/Customer Service position at J.E. Richards, Inc.?
Service Coordinator – High-Volume Service Department
Are you energized by keeping things moving in a fast-paced environment?
J.E. Richards, a Phalcon Company, is one of the largest electrical contractors in the Mid-Atlantic, delivering high-quality electrical solutions across commercial, industrial, and service markets. Our Service Department is the frontline of customer support — fast, responsive, and critical to our clients’ operations.
We are seeking a Service Coordinator who thrives under pressure, excels at multitasking, and can handle a high volume of scheduling, billing, and customer interactions with accuracy and professionalism. This is not a desk job where the day drags — every day is different, and the pace is nonstop.
What You’ll Do
- Serve as the primary point of contact for customers, technicians, and managers, fielding a constant flow of calls, emails, and requests.
- Schedule and coordinate service work in real time, aligning urgent customer needs with technician availability.
- Create and manage work orders and job numbers quickly and accurately.
- Process high-volume billing for service jobs, ensuring timeliness and accuracy.
- Collect and input critical service data, including customer contacts, job details, and service requests.
- Prepare proposals and quotes to support Service Managers.
- Keep service records and documentation organized and compliant with department standards.
- Jump in to support teammates and ensure no request falls through the cracks.
- Represent J.E. Richards with professionalism, urgency, and a customer-first mindset.
What We’re Looking For
- Experience in a high-volume, fast-paced service or administrative role.
- Strong customer service skills with the ability to juggle multiple demands at once.
- Excellent communication skills, both written and verbal.
- Highly organized, detail-oriented, and able to work under pressure without losing accuracy.
- Experience with ERP Viewpoint by Vista and Field Connect
- Ability to adapt quickly to shifting priorities and urgent requests.
- Team player with a proactive, can-do attitude.
Why Join J.E. Richards?
- Be the heartbeat of a fast-paced, high-impact service team.
- Work alongside skilled technicians and managers who rely on you to keep operations moving.
- Join a culture rooted in integrity, grit, and teamwork.
- Competitive compensation ($47K–$62.5K based on skills and experience) plus benefits.
- Backed by the strength and stability of the Phalcon family of companies.
Other Duties
This job description is not intended to provide a comprehensive list of duties or responsibilities. Duties and responsibilities may change at any time, with or without notice.
Join our team as a Service Coordinator and contribute to delivering exceptional service experiences while advancing your career in a supportive environment!
EOE, Including Disability/Vets
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Electrical Service: 2 years (Preferred)
- Viewpoint Vista: 2 years (Preferred)
- Billing: 2 years (Preferred)
- Office: 2 years (Preferred)
Ability to Commute:
- Lanham, MD 20706 (Required)
Work Location: In person
Salary : $22 - $30
