What are the responsibilities and job description for the Multi-Craft Maintenance Technician position at J. Crew Group, Inc.?
Our Story:
At our Distribution Centers in North Carolina and Virginia, we use innovative technologies, strategies, and processes to anticipate and exceed customer expectations. Our DC team is responsible for the strategic transportation and distribution of merchandise through our multichannel supply chain while associates at our Customer Contact Center provide world-class support. We are always hiring individuals who enjoy solving problems, troubleshooting, and working toward creative solutions.
J. Crew
Multi-Craft Maintenance Technician – Level I & Level II
Location: Lynchburg, VA
Overview:
We are seeking highly skilled technicians to maintain and improve the reliability of our automation and facilities equipment in a fast-paced distribution environment. These positions are critical to meeting safety, production, and quality targets for J. Crew, Madewell, and Factory operations.
Available Roles
Placement will be based on skills, knowledge, and experience.
Maintenance Technician I
Industrial technician with intermediate troubleshooting skills in mechanical and electrical systems.
Key Responsibilities:
- Execute weekly/monthly/quarterly PMs and lubrication tasks
- Replace belts, chains, filters, fuses, and standard wear parts
- Use multimeters to check circuits (120VAC and below)
- Assist in mechanical alignments and basic vibration/temperature checks
- Read schematics and use measuring tools
- Enter detailed CMMS work order completion comments
Maintenance Technician II
Advanced technician able to independently troubleshoot and repair automation systems.
Key Responsibilities:
- Perform advanced diagnostics on motors, drives, PLCs, and 3-phase equipment
- Use IR thermography, vibration analysis, and condition monitoring tools
- Troubleshoot 1000VAC and below, and 28VDC circuits
- Replace control cards, gear reducers, pumps, and motors
- Lead and mentor junior techs; support complex equipment retrofits
Core Competencies Expected
- Safety Awareness – Follows LOTO, PPE, and facility safety procedures without exception
- Technical Aptitude – Demonstrates strong mechanical and electrical knowledge across industrial systems
- Problem Solving – Diagnoses root causes and implements reliable, timely fixes
- Communication – Effectively communicates with team and documents work clearly in CMMS
- Teamwork – Collaborates effectively, willing to support peers and shift needs
- Continuous Improvement – Looks for opportunities to improve equipment reliability and personal skillset
What You'll Do
- Perform scheduled and reactive maintenance on conveyors, sorters, packaging, and facility systems
- Install and repair mechanical drives, couplings, chains, belts, and gearboxes
- Read/interpret electrical and mechanical schematics
- Use CMMS to document activities and generate follow-up work orders
- Execute fabrication, basic to advanced machine diagnostics and repair, and light construction tasks
- Troubleshoot and repair electrical and automated control systems
- Adherent to 6S and Lean maintenance principles
- Work independently or with a team in a high-volume setting
Requirements
- High School Diploma or GED
- Valid Driver’s License
- Technical certifications or coursework in electrical or mechanical systems preferred
- 1–3 years (Tech I) or 3 years (Tech II) industrial maintenance experience
- Proven ability to work at heights, in confined spaces, and in all facility areas
Work Schedule & Benefits
- Full-time; shift availability varies by business need
- Overtime, weekends, and holidays as required
- Medical, dental, and life insurance
- 401(k) match, paid vacation and holidays
- Monday - Friday 6am-2pm
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity, and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.