What are the responsibilities and job description for the Sr Strategic Accounts Client Manager position at J.B. Hunt Transport Services, Inc.?
Job Summary
Under general supervision, the Strategic Accounts Client Manager (SACM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SACM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SACM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.
Job Description
Key Responsibilities:
Minimum Qualifications:
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Marketing, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics
Work Experience
Customer Service/Account Manager, Dedicated Transportation, Transportation/Logistics
Job Opening ID
00637663 Sr Strategic Accounts Client Manager (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Under general supervision, the Strategic Accounts Client Manager (SACM) is responsible for managing client satisfaction for a specifically assigned strategic customer(s). This position is responsible for managing client satisfaction for our largest, most complex & long-term service solutions. The SACM will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful SACM will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The incumbent has demonstrated performance, sales strategy execution, and cross-functional influence.
Job Description
Key Responsibilities:
- Provide regular reporting/presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators, and utilization metrics
- Engage in daily and weekly capacity forecast planning and execution with the customer
- Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues
- Lead implementation efforts for the successful onboarding of new business and clients
- Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account
- Oversee & execute the implementation and measurement of key performance indicators that support recommendations to drive out costs and add value to the customer
- Create and facilitate internal/external conversations regarding account assessments mid-year business reviews, contract renewals, and new business opportunities
- Guide pricing and proposal activity for the most complex clients & service solutions
- Leverage knowledge of the client portfolio and industry and market intelligence data to develop strategies for account growth, retention, and profitability
- Use subject matter expertise to mentor and lead peers on the client team
Minimum Qualifications:
- 3-4 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards.
- Bachelors Degree & 5 years Supply Chain/Logistics, Transportation Sales, Account Management or related experience; 5 experience working with dedicated contract/managed logistics customers; must posses a valid driver's license with a clean motor vehicle record as per JBH standards. Prior J.B. Hunt Client Management experience preferred.
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Marketing, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics
Work Experience
Customer Service/Account Manager, Dedicated Transportation, Transportation/Logistics
Job Opening ID
00637663 Sr Strategic Accounts Client Manager (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.