Customer Service Representative | Welcome Center

We are seeking an experienced Shipping and Receiving Clerk to join our team. The ideal candidate will bring proven customer service experience, demonstrate exceptional communication skills, and show a genuine passion for assisting and supporting others. They should thrive in a fast-paced environment while maintaining attention to detail and a collaborative, service‑oriented mindset.

Why YOU should work for us!

• Competitive wages and paid time off plans
• Robust benefits package offered 1st of the month following 30 days:

• • Medical, vision, and dental insurance
  • Company paid basic life insurance and AD&D coverage with additional supplemental coverage available
  • Critical Illness and Voluntary Accident coverage available
  • Associate Purchase Program: product purchase at discounted rate

• Other wonderful benefits available:
  • Tuition Reimbursement
  • Paid Holidays, plus Floating Holidays
  • Financial coverage provided towards safety footwear
  • 401K Retirement Program with company contribution
  • Gainsharing Incentive Program: Unlimited earning potential when company financial goal is achieved
  • Associate Assistance Programs including but not limited to mental health resources, financial and legal support.

• Excellent Growth and Development Opportunities

• • Job-specific Training Offered
  • Personal Development
  • Leadership Development

Compensation:

• Starting hourly rate for this position is: $20.00 per hour
• Pay is based on job-related experience

Schedule:

• Monday - Friday 9:30am - 6:00pm
• This position is in the office full time at the St. Michael location.

Location:

• This position is at the St. Michael facility full time.

Essential Functions:

• Administrative Functions. Sends out morning update for backhauls, loads and routes by 8am, enters loads for our external customers, controls the Planner board (appointments) for all outbound tasks, spots trailers, updates same day shipping information, allocates orders as needed, runs route paperwork and assembles for drivers.
• Customer Service. Provides excellent customer service to both internal and external customers. Manages the window in a professional manner when needed. Monitors and updates appointment scheduler as needed while working with other planners, checks in contractors, vendors and visitors when Welcome Center is closed. Manages and supports specific customers email boxes in a timely manner, communicates shorts and handles special requests. Works heavily on issue resolution and works closely with warehouse personnel while incorporating the J&B CARES values in all situations.
• Order Entry. Prints and transfers requests to the bin for processing. Verifies cross dock paperwork. Assists with the hold status of product based on customer request. Helps customers with questions regarding PO’s, orders, inventory and quality control status.
• Data Entry. Scan paperwork, assures paperwork is put with proper outbound loads. Verifies shortages before paperwork goes to warehouse.
• Other duties as assigned. Performs special projects or assignments as directed by the receiving office lead or manager.

Required Skills and Qualifications:

• Must be able to tolerate frequent interruptions while maintaining cheerful, competent and efficient service.
• Must be flexible and able to deal with changing priorities based on our customers and associate's needs.
• Must be service and detail oriented, have an ability to organize and prioritize multiple tasks and work in a fast-paced environment.
• Effective Communication Skills
• Good aptitude with numbers
• High School Diploma required

Physical and Environmental Factors:

• Safety Awareness - Follow all safety laws, policies, and procedures. Immediately report safety concerns to supervisor. Attend, and successfully complete, when applicable, all required safety training.
• Quality Awareness - Comply with the requirements of the Good Manufacturing Practices (GMP), Sanitation Standard Operating Procedures (SSOP), and Food Safety and Quality Food Programs (SQF).

J&B Group, an Equal Opportunity Employer, wishes to make our Careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hrdepartment@jbgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.