What are the responsibilities and job description for the Customer Service Representative position at J&A Solutions?
Overview
Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients! In this energetic role, you will deliver exceptional customer support, foster positive client relationships, and ensure every interaction is handled with professionalism and enthusiasm. Your proactive communication skills and ability to multitask will drive customer satisfaction and loyalty, making a real difference in our clients’ experience. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, supportive environment where your contributions truly matter.
Duties
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat, providing accurate information and solutions.
- Make outbound calls to follow up on customer requests, gather feedback, or promote additional services aligned with client needs.
- Assist customers with account management, billing questions, product details, and troubleshooting issues to ensure seamless service delivery.
- Maintain detailed records of customer interactions using Microsoft Office tools and data entry systems to ensure accurate documentation.
- Handle cash transactions accurately when processing payments or refunds, demonstrating strong attention to detail.
- Use excellent phone etiquette and communication skills to de-escalate concerns and turn challenges into positive experiences.
- Collaborate with team members to share insights, improve processes, and enhance overall client services.
Requirements
- Fluency in English; bilingual abilities are highly desirable for engaging diverse client bases.
- Previous experience in call center environments or customer support roles is preferred but not required; training will be provided.
- Strong communication skills with the ability to listen actively and respond clearly across multiple channels.
- Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for efficient data entry and record keeping.
- Experience with outbound calling campaigns or sales initiatives is a plus but not mandatory.
- Demonstrated ability to handle multiple tasks simultaneously while maintaining a positive attitude under pressure.
- Knowledge of call center protocols, phone etiquette, and analysis skills to identify customer needs quickly. Embark on a rewarding journey where your enthusiasm fuels exceptional service! We are committed to supporting your growth through ongoing training and a vibrant team environment that celebrates success at every step.
Job Types: Full-time, Part-time
Expected hours: 15.0 – 20.0 per week
Benefits:
- Work from home
Work Location: Hybrid remote in Lawrenceburg, IN 47025