On-Site Working Supervisor / Lead — Healthcare Switchboard Operations

Izy Global Services LLC is seeking an experienced On-Site Working Supervisor / Lead to support healthcare switchboard operations at a facility in Northport, NY.

The Working Supervisor will provide daily on-site leadership while also performing switchboard operator duties as needed. This role is responsible for supporting shift coverage, monitoring operator performance, assisting with emergency communication procedures, reviewing logs, escalating staffing or performance issues, and coordinating with the off-site Project/Program Manager.

This is not a remote-only role. The supervisor must work on-site and be available to support multiple tours of duty, including nights, weekends, and holidays when required.

Key Responsibilities

• Provide daily on-site leadership for switchboard operators.
• Perform switchboard operator duties when needed.
• Monitor attendance, shift transitions, and daily coverage.
• Support day, evening, overnight, weekend, and holiday operations.
• Ensure calls are answered and routed professionally and accurately.
• Assist operators with difficult calls, emergency calls, code calls, paging, and overhead announcements.
• Review daily logs, emergency logs, toll-call logs, and equipment issue logs for completeness.
• Coordinate backup coverage for absences, illness, vacation, emergency gaps, and turnover.
• Escalate staffing, performance, privacy, safety, equipment, or customer service issues to the Project/Program Manager.
• Support employee onboarding, orientation, and on-the-job training.
• Monitor operator compliance with privacy, confidentiality, and facility procedures.
• Conduct routine quality checks and document performance issues.
• Assist with corrective action and retraining when needed.
• Maintain professional communication with facility points of contact and company management.
• Ensure personnel wear required identification badges and follow facility conduct rules.
• Maintain a professional and orderly switchboard work area.

Required Qualifications

• High school diploma or GED.
• At least 1 year of supervisory or lead experience involving staff scheduling, training, performance monitoring, or daily team coordination.
• At least 2 years of telephone operator, call center, receptionist, dispatcher, customer service, or administrative phone experience.
• Ability to organize, train, direct, and control staff.
• Ability to create and manage work schedules across multiple shifts.
• Ability to maintain discipline, professionalism, and performance standards.
• Ability to communicate clearly and professionally.
• Ability to write legibly and maintain accurate records.
• Ability to work under pressure and support emergency communication procedures.
• Ability to maintain confidentiality and protect sensitive information.
• Ability to work assigned shifts, including nights, weekends, and federal holidays.
• Ability to complete facility orientation, privacy/security training, and on-the-job training.
• Ability to pass required background, badging, and facility access requirements.

Preferred Qualifications

• Prior hospital, VA, clinic, medical office, or healthcare call center experience.
• Prior switchboard supervisor or call center lead experience.
• Experience with 24/7 staffing, shift coverage, or emergency dispatch support.
• Experience with paging systems, overhead announcements, radio communications, or emergency call routing.
• Experience with Cisco Webex, Cisco Finesse, or similar call handling platforms.
• HIPAA or healthcare privacy training.
• Experience maintaining employee rosters, training records, quality control records, or corrective action logs.

Work Schedule

The facility operates across multiple tours of duty. The supervisor may be assigned to any tour and must be able to support all three tours when needed:

• Day Shift: 8:00 AM – 4:30 PM
• Evening Shift: 4:00 PM – 12:30 AM
• Overnight Shift: 12:00 AM – 8:00 AM
• Weekends and federal holidays may be required.

Final schedule will be based on staffing needs and facility requirements.

Training Requirement

The selected supervisor must complete required facility orientation, system familiarization, privacy/security training, and on-the-job training. The supervisor will also help ensure operators complete required training before working independently.

Physical / Work Environment Requirements

• Must work on-site in a healthcare facility.
• Must be able to sit for extended periods while operating telephone and computer systems.
• Must be able to communicate clearly by phone, radio, paging, and in person.
• Must remain calm and organized during emergency calls, staffing issues, and high-call-volume periods.
• Must follow facility rules for privacy, security, identification badges, and workplace conduct.

Pay: $35.00 - $40.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Application Question(s):

• How many years of supervisory or team lead experience do you have?
• How many years of switchboard, call center, receptionist, dispatcher, or telephone operator experience do you have?
• Have you supervised staff in a hospital, clinic, medical office, or healthcare call center?
• Are you available to work or support day, evening, overnight, weekend, and holiday shifts?
• Have you managed staff schedules or backup coverage before?
• Have you handled emergency calls, code calls, dispatch calls, paging, or overhead announcements?
• Are you able to protect patient information and follow HIPAA/privacy rules?
• Are you able to pass background, badging, and facility access requirements?
• Are you located within commuting distance of Northport, NY 11768?
• Do you have experience using Cisco Webex, Cisco Finesse, or similar phone systems?

Work Location: In person

Salary : $35 - $40