What are the responsibilities and job description for the PC & Mobile Support Technician (Tier 2 | Active Directory + MDM | Onsite NYC) position at IZAR Associates Inc.?
PC & Mobile Support Technician (Tier 2 | Active Directory MDM | Onsite NYC)
We’re seeking a hands-on Tier 2 PC & Mobile Support Technician to join our onsite team in Midtown Manhattan (with occasional assignments in Queens and other MTA facilities). This role focuses on provisioning, kitting, distributing, and supporting over 2,400 mobile devices (iPhones, mobile printers, credit card hardware) for MTA conductors, alongside traditional Tier 2 desktop/laptop support.
The ideal candidate has 4–6 years Tier 2 experience, at least 4 years supporting mobile devices (iOS/Android MDM platforms), and strong Active Directory skills. Must be comfortable working 100% onsite and handling physical deployment tasks (moving/lifting equipment).
Specialized knowledge includes:
• Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
• Experience with Microsoft’s Active Directory.
• Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms
• Strong oral and written communications skills and strong people skills.
• A good to have skill is Wireless/Mobile
Requirements
- Desktop & Laptop Support (Windows OS, MS Office, Mac, Ubuntu, Linux, and etc.)
- Mobile Device Support (iOS, Android, 4 yrs)
- Mobile Device Management (MDM platforms – Intune, AirWatch, MobileIron, etc.)
- Microsoft Active Directory (user accounts, groups, troubleshooting)
- Device Provisioning, Imaging, Kitting & Deployment (enterprise scale)
- Hardware & Peripheral Support (printers, mobile printers, card readers, tablets)
- Asset Inventory & Lifecycle Management
- Remote Access & VPN Troubleshooting
- Customer Service & End-User Support (onsite, face-to-face)
- Windows 10/11 and O365 Support
- Network Troubleshooting (LAN/WAN, VPN, Wireless)
- Application Deployment & Patch Management
- Exchange / Outlook Support
- Hardware & Software Troubleshooting (Advanced)
- ITIL or ServiceNow / Ticketing Systems
- Security & Compliance (endpoint protection, MFA, conditional access)
- Strong Communication & Documentation Skills
“Only candidates with demonstrated hands-on experience in the required skills will be considered for next steps in the hiring process.”