What are the responsibilities and job description for the Deposit Operations Specialist position at Ixonia Bank?
At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank team, we invite you to check out opportunities that match your skills and talents. We offer rewarding careers, all within a professional and friendly work environment.
Principal Duties and Responsibilities may include:
- Perform bookkeeping duties, including posting, balancing, reconciling, and maintaining deposit-related records and transactions.
- Provide responsive phone and email support to customers, bank employees, and internal departments regarding deposit operations and electronic banking products.
- Research, identify, and assist with resolution of account errors, non-posted transactions, overdraft decisions, returned items, and other deposit-related issues.
- Prepare, verify, audit, print, and distribute reports, customer notices, statements, and other operational communications.
- Process, scan, index, file, and maintain deposit documents, returned mail records, automatic transfer authorizations, asset verifications, and related records.
- Reconcile official check general ledger accounts and monitor official checks for signing limits and accuracy.
- Process returned deposit items, foreign checks, consumer credit verifications, verifications of deposit, and customer account data entry or file maintenance.
- Review, reconcile, initiate, approve, and maintain documentation for incoming and outgoing wire transactions in accordance with procedures.
- Perform audit and quality review activities, including posted entries, file maintenance, debit card information, risk reports, and potential suspicious activity.
- Provide coverage for Deposit Operations duties, support business account maintenance and Treasury Management requests, and complete special reports or projects as assigned.
Job Knowledge, Skills and Abilities (Competencies):
- Strong computer skills, including basic Windows and Microsoft Office proficiency.
- Knowledge of banking operations, back-room item processing, image scanning/proof operations, and electronic banking products.
- Familiarity with ATM/debit card processing, ACH processing, item processing, and data processing systems preferred.
- Accounting background, knowledge, or experience preferred, with strong math, reconciliation, and proofreading skills.
- Detail-oriented, dependable, punctual, and able to follow instructions and respond appropriately to management direction.
- Ability to understand and comply with applicable federal and state banking laws and regulations related to deposit operations.
- Professional written and verbal communication skills, including the ability to assist customers, clients, and employees courteously and clearly.
- Strong customer service and problem-solving skills, including the ability to respond promptly and professionally to customer needs.
- Ability to maintain confidentiality, work effectively as part of a team, and support a professional banking environment.
Ixonia Bank offers competitive benefits and wages along with a pleasant, friendly work environment. If you believe you are qualified and are interested joining our team, please apply by following the link on this page.
Ixonia Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.