What are the responsibilities and job description for the Salesforce Administrator position at IXL Learning and Careers?
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a full-time Salesforce Administrator to be a core part of our team. In this hands-on role, you will assist with the ongoing development of our Salesforce environment, helping to build and deploy new business processes, handling day-to-day operations and taking an active part in platform improvements that enhance the user experience across teams. #LI-RD1
This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU'LL BE DOING
- Collaborate closely with a cross-functional team of fellow Salesforce and system administrators
- Identify and gather business requirements, translating them into scalable, best-practice Salesforce solutions, prioritizing user experience and long term health
- Execute Salesforce configuration changes from designing Flows and approval processes to managing fields, page layouts and mobile settings. Coordinate the deployment of advanced solutions, including custom apps and Apex code, ensuring system stability
- Control all aspects of user and license management, including security (roles, profiles permissions, OWD), user lifecycle (setup/deactivation), and group access
- Actively manage data quality, storage constraints, and cleanup efforts, implementing rules and automation to maintain a clean and reliable CRM instance
- Support and maintain integrated applications, including our proprietary sales platform, ensuring seamless data flow and a unified sales processSupport the management and potential migration of additional CRM instances including other Salesforce Orgs, Hubspot, and Infor:CRM
- Develop and maintain essential reports and dashboards to provide stakeholders with actionable insights into sales performance and system usage
- Assist the Sales Enablement team by providing technical support for new sales onboarding and ongoing user training
- Resolve day-to-day user needs and issues quickly via Slack
- Collaborate directly with internal stakeholders and teams to address needs and drive platform value
- Coordinate complex change management and rollouts, including detailed testing and deployment plans, to ensure successful adoption of new features
WHAT WE'RE LOOKING FOR
- BA/BS degree required
- 2 years of Salesforce.com administration experience
- Salesforce Certified Administrator preferred
- Experience with Hubspot, Salesforce Integrations, and are a strong plus
- Experience working in a SaaS organization and/or working in K-12 education, edtech, or education sales is preferred
- Project management experience including requirements gathering, analysis, design, testing, deployment, training, and delivery
- Strong written and verbal communication skills
- Exceptional organizational skills and attention to detail
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300 subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer.