What are the responsibilities and job description for the Customer Service Advisor position at IWS Sales?
Are you passionate about customer service and skilled in RV and trailer service writing? At IWS Sales, we specialize in luxury RVs, adventure Vehicles and Trailers, delivering top-tier service and customized solutions tailored to our clients' exact needs. We’re looking for a Service Advisor who understands the complexities of RV and trailer maintenance, can accurately document service requests, and ensures seamless communication between technicians and customers. The ideal candidate will prioritize customer satisfaction, make intuitive decisions, and excel in a fast-paced service department. If you have fantastic customer service skills, a strong mechanical knowledge, and the ability to coordinate repairs and maintenance efficiently, we want you on our team!
Job Details:
- Communicate with customers to understand their RV or trailer issues and service needs.
- Write detailed repair orders, describing the vehicle’s condition and required services.
- Estimate costs and time required for repairs or maintenance.
- Schedule appointments for inspections, tests, and repairs.
- Coordinate with service technicians to ensure timely completion of work.
- Verify warranty and service contract coverage.
- Recommend additional services or repairs based on customer needs.
- Inspect and test completed repairs to ensure quality.
- Work with insurance companies to provide damage estimates and process approvals.
Qualifications:
- Strong customer service and communication skills.
- Experience in service writing, sales, or customer service.
- Knowledge of RV and trailer systems, including plumbing, electrical, and LP gas.
- Ability to explain mechanical diagnoses and required repairs in a non-technical manner.
- Prior experience in an RV dealership or service department is beneficial but not required.
- This role is ideal for someone who enjoys working with people, has a keen eye for detail, and thrives in a fast-paced environment.
Physical Requirements:
- Standing & Sitting: Alternating between standing and sitting for extended periods.
- Walking & Bending: Moving around the service area, bending to inspect vehicles.
- Hand & Arm Movements: Writing service orders, using a computer, and handling paperwork.
- Lifting & Carrying: Occasionally lifting up to 50 lbs, such as parts or tools, using safe lifting techniques.
- Speaking & Hearing: Communicating with customers and technicians in a busy environment.
Why Apply:
- Great Pay
- Health Insurance
- 401(k) Plan with company matching contribution up to 3% of pay
- Six Paid Holidays
- Paid Time Off (PTO)
- Bereavement Pay
- Monthly Company lunches
- Opportunities to advance and contribute
- Wonderful opportunity to make a difference in our world by working with people that really care
- We are a company that truly believes in getting better every day. This goes for our Company and the people who work here
- Everyone says people are a company’s biggest asset, at IWS Sales, we prove it!
How to Apply:
- Send us your Resume with 3 professional references.
- Call Johanna at 208-587-2888 with any questions about the position.
A little About IWS Sales:
IWS Sales, originally Idaho Wrecker Sales, began in 1990, specializing in building tow trucks and selling towing equipment. We've proudly operated from the same location ever since. As we expanded into a full-service dealership offering multiple product lines, we streamlined our name to IWS to better reflect our broad expertise.
Over the years, we've carefully selected high-quality products that meet the demanding standards of our customers. Our deep understanding of trailers and RVs ensures they meet the same reliability and performance expectations.
As a premier dealer of Renegade & Newmar RVs and motor homes, we bring nearly three decades of experience, reliability, and integrity to every customer interaction. Our True North is delivering an exceptional buying experience, which has been the cornerstone of our success for almost 30 years. Want to learn more? Visit us at www.iwssales.com.
To find out more about Mountain Home and surrounding areas, visit www.mountain-home.us
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Application Question(s):
- Will you be able to complete and pass a background screen and drug screen prior to being hired?
Ability to Commute:
- Mountain Home, ID 83647 (Preferred)
Ability to Relocate:
- Mountain Home, ID 83647: Relocate before starting work (Preferred)
Work Location: In person
Salary : $23 - $25