Fitness Floor Attendant

MAIN FUNCTION:

The Fitness Floor Attendant (FFA) is an essential part of the Fitness and Wellness team. Key responsibilities of this role is to support member retention by engaging with members, ensuring safe and proper use of equipment, and managing the day-to-day operations of the fitness floor. The FFA also supports medically-integrated group classes and helps maintain a clean, safe, and welcoming environment for all members. 

DEPARTMENT:             Fitness and Wellness                                                                               

REPORTS TO:              Fitness and Wellness Supervisor

DIRECT REPORTS:      None

POSITION EXPECTATIONS:

Member Support: 

• Deliver outstanding customer service by engaging and assisting members 

• Resolve issues quickly, creating a culture that is welcoming and inclusive to all 

• Guide clients on their exercise routines and demonstrate correct techniques to ensure safety and effectiveness. 

• Assist with medically-integrated group exercise classes as needed. 

Operations & Administration: 

• Member tracking for utilization trends 

• App assistance (Technogym) 

• Perform regular equipment maintenance, including cleaning, servicing, and minor repairs. 

• Maintain cleanliness and sanitation of the fitness center. 

• Complete daily operational checklists and contribute to quality assurance efforts. 

Customer Service & Supervision: 

• Provide active supervision and support on the fitness floor to ensure member safety and satisfaction. 

• Address member and staff concerns promptly, escalating when necessary. 

• Maintain a visible presence and engage with members to enhance their experience. 

Professional Development & Compliance: 

• Keep certifications current and stay informed on industry best practices through continuing education (CPR/BSL). 

• Adhere to all facility policies, procedures, and safety guidelines. 

Team & Culture: 

• Support department goals and contribute to a positive, collaborative work environment. 

• Accept feedback constructively and seek opportunities for personal and team improvement. 

• Lead by example by living a healthy, active lifestyle. 

Implementation Date:                3/2014

Approved By:                            Jim Ellis, Executive VP, Integrated Wellness Partners

Revision Dates (Corporate):       8/2017, 6/2020

Revision Dates (Center):

Disclaimer:

The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.

Required: 

• High School Diploma or equivalent 

• Current certifications such as BLS/AED 

• Successful background check 

• Eligibility to work in the United States 

Preferred: 

• Pursuing a degree in Exercise Science, Exercise Physiology, Athletic Training, Public Health, or related field 

• Strong interpersonal skills: friendly, outgoing, and compassionate 

• Comfortable using business software, member portals, and apps 

Salary : $15