What are the responsibilities and job description for the Operations Analyst position at IWCO?
Description
IWCO Direct is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO Direct is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.
Overall Summary
The Operations Analyst is a strategic partner in driving manufacturing performance and operational excellence. This advanced role is responsible for collecting, analyzing, and interpreting operational data, with expanded responsibilities in programming and custom dashboard development. The Analyst leverages programming skills to automate data collection, reporting, and visualization processes, enabling deeper insights and more agile decision-making. Working closely with Operations, Quality, IT, and Continuous Improvement teams, this role transforms complex data into actionable insights that improve productivity, reduce waste, and elevate organizational performance. The ideal candidate demonstrates expert analytical abilities, advanced programming proficiency, and a proven track record in developing scalable metric dashboards for enterprise use.
Primary Duties & Responsibilities
- Collect, organize, and analyze production, quality, and process data using advanced tools and programming languages (e.g., Python, R, SQL, DAX) to monitor performance and identify opportunities for improvement.
- Design, develop, and maintain highly interactive and automated metric dashboards and reporting solutions using BI platforms (Power BI, Tableau, Qlik Sense) and custom programming, supporting real-time operational visibility for leadership and stakeholder teams.
- Automate data extraction, transformation, and loading (ETL) processes from multiple sources, including ERP, MES, and manufacturing data systems, to ensure timely and accurate reporting.
- Partner with Operations, Quality, IT, and Continuous Improvement teams to evaluate workflows, identify bottlenecks, and implement technology-driven solutions that optimize process efficiency and scalability.
- Conduct advanced statistical analysis and predictive modeling to forecast operational trends, support scenario planning, and drive data-driven decision-making.
- Lead the development and deployment of new systems, tools, or metrics, including custom scripts and applications, to enhance operational data visibility and business intelligence.
- Ensure the accuracy, security, and integrity of operational data through robust audit procedures, validation routines, and adherence to best practices in data governance.
- Prepare and deliver clear, concise presentations and reports that communicate complex findings, insights, and recommendations to leadership and cross-functional teams.
- Mentor and train team members on data analytics, dashboard development, and programming best practices, fostering a culture of continuous improvement and technical excellence.
- Stay current with emerging technologies, data analytics trends, and best practices in programming and dashboard development to ensure ongoing innovation and relevance.
- Collaborate across departments to ensure consistent data usage, alignment with business objectives, and seamless integration of new analytical tools and dashboards.
- Perform other related duties as assigned to support business and operational goals.
- Expert-level analytical and problem-solving skills, with the ability to translate complex data into actionable business insights.
- Advanced programming proficiency in languages such as Python, R, or SQL, with demonstrated experience in developing automated data workflows and custom dashboards.
- Deep understanding of BI tools (Power BI, Tableau, Qlik Sense), including advanced dashboard development, DAX/MDX scripting, and data modeling.
- Solid grasp of manufacturing operations, process workflows, and production metrics, with the ability to integrate technical solutions into business processes.
- Strong organizational and project management skills; ability to lead multiple technical initiatives simultaneously.
- Excellent verbal and written communication skills, capable of presenting technical findings and recommendations to both technical and non-technical audiences.
- Meticulous attention to detail, with a commitment to data accuracy, integrity, and security.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Visio), with advanced Excel functions and integration to BI tools.
- Ability to work collaboratively across multidisciplinary teams and thrive in a fast-paced, evolving environment.
- Continuous learner, committed to staying abreast of industry trends and technical advancements in data analytics and programming.
- Bachelor's degree in Statistics, Data Science, Engineering, Computer Science, Data Analytics, Operations Management, Business, or a related field (Master's degree preferred).
- 7 years of experience in operations analysis, data analytics, or process improvement roles within a manufacturing or production environment.
- Demonstrated experience developing and deploying metric dashboards, automated reporting solutions, and custom analytical tools using programming languages and BI platforms.
- Experience with ERP, MES, or manufacturing data systems, including data integration and automation.
- Experience supporting continuous improvement or Lean Six Sigma initiatives, with a focus on technology-enabled solutions, strongly preferred.
- Ability to work 8 hours consecutively and maintain consistent focus throughout the workday.
- Regular presence on the manufacturing floor to collect data, observe processes, and collaborate with operations teams.
- Prolonged periods of sitting at a desk and working on a computer, including programming and dashboard development tasks.
- Occasional travel may be required to support projects or cross-site initiatives.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IWCO Direct is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO Direct is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.