Team Lead I of Operations- D Shift Lettershop (6 pm- 6am)

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

Overall Summary:

The Team Lead I supports the department supervisor. They direct and lead employees to accomplish assigned tasks according to Company guidelines, customer specifications, and industry standards.

Primary Duties/Responsibilities:

• Assist with task assignment according to customer requirements.
• Coach and train team members.
• Direct and assist department personnel as needed to accomplish department goals.
• Communicate production updates to all departmental staff at shift change.
• Inform management of staffing needs and/or production problems.
• Communicate safety guidelines to employees to ensure compliance with all safety and environmental regulations such as OSHA.
• Verify adherence to procedures to maintain product specifications within quality standards.
• Assist supervisors with employee performance reviews and provide employee acknowledgements for company policy updates.
• Notify shift supervisor when compliance concerns arise; partner to determine corrective action.
• Maintain cleanliness and organization throughout the department.
• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Ability to direct and mentor others and make independent decisions.
• Excellent math and analytical skills.
• Strong written and verbal communication skills.
• Fundamental Microsoft Word and Excel skills; Monarch or Kronos experience a plus.
• Strong attention to detail.

Education and Experience:

• High School diploma or equivalent required.
• 2 years’ experience working in a manufacturing/production environment.
• Prior lead or supervisory experience in a manufacturing capacity, preferably with a background in digital print, lettershop, or personalization within the direct mail industry.
• Lean manufacturing and/or quality control training preferred.
• Previous participation on a safety team and/or other safety training a plus.

Physical Requirements:

• Ability to work 12-hour shifts, rotating 3 or 4 days per week including weekend rotations.
• Ability to work overtime when needed.
• Standard and non-climate-controlled production environment; exposure to loud noise (PPE is provided).
• Ability to lift, carry and push/pull up to 35 pounds; occasionally up to 65 pounds.
• Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours.
• Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.
• Lower extremity motion requirements: reaching.
• Post offer, pre-employment medical exam, background and drug screen required.

IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.

Salary:
The hourly rate range for this position is $21.00-$25.00/hr.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.