AWS Cloud Support Engineer, Walchem Fluent™ Software

Position Summary:

Walchem is hiring a AWS Cloud Support Engineer for the Walchem Fluent™ software platform to oversee, maintain, and improve the front-end web experience for industrial water treatment customers. Responsibilities include managing the Fluent web application’s administration and front-end operations to ensure reliability, usability, and performance. This position offers opportunities to learn new technologies and contribute to product innovation within a dynamic R&D team.

Key Responsibilities & Required Functions:

• Conduct code reviews of Fluent Git/Bitbucket changes
• Deploy and maintain application code updates across EC2 instances
• Creating new EC2 instances, database instances, security group rules, etc.
• Updating CloudWatch dashboard on new releases
• Remediate vulnerabilities identified by AWS security tools including Security Hub, Inspector, and GuardDuty
• Keeping Linux up-to-date on EC2 instances
• Develop and maintain a CVE management strategy, including triage, prioritization, and remediation tracking
• Establish and document criteria and processes for evaluating and upgrading Java and JavaScript library dependencies
• Manage Continuous Integration pipelines (Jenkins builds)
• Triage and resolve customer-reported issues, escalating when appropriate
• Monitor AWS service updates and assess their impact on the Fluent platform
• Support regression testing and validation of changes prior to release
• Maintain version control, release notes, and technical documentation using Subversion and Git
• QA validation of updates before deployment
• Support deployment coordination with Marketing
• This position requires full-time, on-site work at our Holliston, MA office.

Essential Qualifications:

• Bachelor’s degree in Computer Science or a related field, with 3–5 years of relevant experience.
• Familiarity with AWS-hosted or cloud-native applications.
• Proven experience supporting web-based software applications, not just static websites.
• Experience supporting dashboards, data visualization tools, or industrial monitoring user interfaces.
• Exposure to release management processes and version control systems, such as Subversion and Git.
• Understanding of cybersecurity principles for customer-facing applications.
• Experience working with industrial automation, instrumentation, or monitoring systems.
• Excellent problem-solving skills and strong attention to detail.
• Ability to work both independently and collaboratively as part of a team.
• Strong communication and collaboration skills.
• Highly motivated, resourceful, and creative problem solver.
• Ability to work effectively in an environment with competing priorities, changing business needs, and ambiguity while maintaining compliance requirements.

Preferred Qualifications:

• AWS Certified CloudOps Engineer certification.
• Knowledge of HTML, CSS, JavaScript, and other web development technologies.
• Experience with front-end frameworks and libraries, such as jQuery or Angular.
• Familiarity with Ubuntu Linux.
• Familiarity with continuous integration pipelines.
• Ability to work directly with external customers.
• Familiarity with MySQL.