Records Management Specialist I (White Oak Campus, MD)

Ivyhill Technologies has an immediate need for a Records Management Specialist I (RMS1) for our project located in Silver Spring, MD. This is an onsite position at the White Oak Campus. The qualified candidates will work a 8:00 AM - 4:30 PM shift and provide records management support to assist with processing regulatory and non-regulatory application/documents.

Duties and Responsibilities:

• Responsible for processing regulatory and non-regulatory application/documents.
• Perform data entry, log, file, scan, and photocopy material as required, label documents, and jacket folders per the contract specifications.
• Prepare acknowledgement letters, process reviews, memorandums, forms, assist division personnel, assist with file maintenance tasks (filing, checking order of volumes and files, shift volumes as needed, etc.), open, process and distribute incoming mail, create, and affix barcode labels, and other similar tasks specified in the contract.
• Provide clerical and administrative support to project staff, as well as becoming familiar with the terminology for the supported unit and maintaining a full comprehension of the project’s facets.
• Perform computer support duties such as word processing following general guidelines; operating standard computer and office equipment and peripherals; indexing and filing physical and electronic documents; retrieving documents or information in response to users’ requests; collecting information for inclusion in various databases; and performing routine data entry.
• Perform other job-related tasks as assigned.

Requirements

The qualified candidate must:

• Have the ability to support stakeholders on a variety of issues exhibiting excellent customer service skills

• Have excellent verbal and written communication skills
• Have excellent analytical skills
• Ability to identify, research, and resolve technical problems
• Ability to respond to telephone calls and email requests for regulatory-related matters
• Ability to use computer applications and office equipment such as Microsoft Office, copiers/scanners, fax machines, phones and ticketing systems
• Comply with helpdesk and government agency policies and procedures
• Document, track, and monitor the issue to ensure timely resolution
• Ability to complete assignments independently and assist others with their assignments when needed

Essential Education/Certification/Clearance:

• Must have a minimum of a High School Diploma or equivalent.
• 1 - 2 years of related-records management experience.
• Excellent customer service skills a must.
• Possess good organizational and interpersonal skills.
• Ability to learn and participate in a team environment.
• Ability to lift and move standard boxes (up to 30 lbs.).
• Possess strong computer skills to perform data entry and related tasks at industry rates.
• Ability to obtain and maintain a security clearance.

(Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: (https://maps.certify.sba.gov/hubzone/map)).

Benefits

Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.