Front Desk Agent - Hyatt

At Hyatt Place Gallery Hosts are the welcoming face of our hotel. This hybrid role blends front desk operations, bar-tending, food service, and cash handling, all while creating memorable moments that make guests feel at home.

At the award-winning Hyatt Place Columbus / Polaris, we thrive in a fast-paced, multi-tasking environment. We are passionate about hospitality, and our interactions with guests go beyond transactions—they are meaningful connections. We take the time to get to know our guests and strive to exceed their expectations at every opportunity. Teamwork and integrity guide everything we do. If this sounds like you, we’d love to meet you.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Desk Operations

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
  
  

Bar-tending & Beverage Service

• Prepare and serve beer, wine, and simple mixed beverages in adherence with local and brand guidelines
• Maintain cleanliness and organization of the bar area
• Monitor guest consumption and follow responsible alcohol service protocols
• Perform opening/closing duties for the bar as assigned
  
  

Food Service & Gallery Refresh

• Prepare and serve Gallery Menu items in accordance with safety and quality standards
• Maintain a clean, stocked, and inviting Gallery environment
• Restock grab-and-go items, beverages, and condiments
• Support breakfast operations including setup, replenishment, and sanitation
• Follow all food safety and hygiene standards (ServSafe certification preferred)
  
  

Qualifications

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

• Strong verbal and written communication skills.
• Must be 21 years of age (or local legal requirement) to serve alcohol.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.