Patient Care Coordinator

At Northern California Fertility Medical Center, we’re committed to delivering compassionate, patient-focused fertility care, and that includes supporting patients through every step of their fertility journey. We’re looking for a full time, Patient Care Coordinator to join our team in Sacramento!

General Summary of Duties: PCC’s function as a liaison between patients and NCFMC operational staff, physicians and nurses. Gathers and documents all relevant pre-cycle clinical data prior to nursing assignment and/or cycle start. Educates patients regarding cycle processes and requirements.
 
Essential Functions (not an exhaustive list):  

1.  Pre-cycle preparation tasks, which include:

1. Requesting medical records and locating relevant lab work, when indicated
2. Ensuring all labs are completed prior to cycle start and any abnormal findings are brought to the physician’s attention
3. Ensuring completed cycle orders are in the EHR
4. Ensuring insurance authorizations are in place for cycle
5. Arranging for all cycle-related appointments

1. Electronic Health Record data entry, which include:

1. Clinical task review and distribution, when indicated
2. Data entry of lab results
3. Scanning and uploading external documents into the EHR
4. Re-verification of demographic and insurance data, when indicated

1. Patient education tasks, which include:

1. Communicating/Meeting with patients regarding cycle requirements and process
2. Patient Portal training and troubleshooting
3. Inform patients on general cycle timelines
4. Relay physician and nursing messages to patients
5. Inform patients on pricing, not limited to: labs, pre-cycle procedures/testing and non-insurance covered services
6. Review labs with patients and instruct patient specific protocols for collection
7. Inform patients of needed treatment insurance authorizations

1. Genetic Testing tasks, which include:

1. Collate Donor Sperm genetic testing for physician review.
2. Assist Nursing Coordinators and Physicians with genetic testing lab requisitions and input into corresponding applications
3. Data submission for PGT-M or PGT-SA

Administrative tasks, which include:

1. Prep temporary charts for Nursing Coordinators ensure all applicable tasks have been completed (MPOC form)
2. Sending referrals e.g. Cardiology, Genetic Counseling, Maternal Fetal Medicine and MRI
3. Completion of patient related forms e.g. FMLA
4. Cover 207 line and front desk, as needed

1. Other duties as assigned.

Experience:

• Two years’ experience in an infertility and/or OB/GYN setting, preferred

• Medical Assisting background helpful

Education:

• High school diploma, some college preferred

Knowledge:

• Knowledge of health care field and medical specialty

• Knowledge of specific assisting tasks related to infertility/OB-GYN

• Knowledge of information to be conveyed to patients and families

Skills:

• Electronic Health Record functionality

• Skill in tact and diplomacy in interpersonal interactions

• Skill in understanding of patient education needs by effectively sharing information with patients and families

Abilities:

• Ability to learn and retain information regarding patient care procedures

• Ability to project a pleasant and professional image

• Ability to plan, prioritize and complete delegated tasks

• Ability to demonstrate compassion and caring in dealing with others

• Ability to manage multiple tasks such as data entry, reviewing lab results with providers and making patient calls back in a short time

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.

Salary : $23 - $26