Patient Care Coordinator-RN

NOVA IVF, located in Mountain View, California, has been the Bay area’s premier fertility clinic since 1987. We are a fast-paced medical fertility clinic and we truly connect with our patients at a level that is all too rarely seen in medicine today. We are an inclusive and welcoming clinic, providing a wide range of services to all patients.We are looking for a Patient Care Coordinator-RN to join our team!

If you are looking for a rewarding position in a fertility center where you can make a difference in patients' lives, we encourage you to apply. This is a full-time position with competitive compensation and benefits packages. This is an excellent opportunity for someone looking for a long-term career role with professional development. We are looking for a candidate with at least a 2 year commitment.

JOB SUMMARY:

Provide patient care in an organized and compassionate manner. To establish rapport and provide service to patients in a fashion that corresponds with the service philosophy.

Responsible for the coordination of clinical activities pertaining to all procedures. Including: assessment, management, and coordination of patient care under the direction of the physicians, monitoring and recording results of patients undergoing infertility evaluations, treatments, procedures, blood draws, instruction classes, and other duties as assigned.

ESSENTIAL JOB FUNCTION:

• Performs duties and job responsibilities in a fashion which coincides with the service management philosophy including the demonstration of the basics of service excellence towards patients, visitors, staff, peers, physicians and other departments within the practice.
• Review medical records of each patient and ensure appropriate data is entered into the patient’s EMR.
• Utilize trained experience to assess, plan, implement, and evaluate all patient care activity. Includes: review of history and physicals, medications, initiation of routine orders, assisting physicians with exams, assembling and preparing supplies and/or instruments, taking vitals signs as needed, perform phlebotomy and injections as directed, assisting with all egg retrievals, embryo transfers and all procedures, preparation of daily reports for presentation to the physicians regarding patient treatments, communicates continuously with the patients and provides emotional and information support for patients.
• Coordinate all infertility diagnostic tests and treatment plans with patient at direction of physician.
• Answer patient questions regarding patient cycles and treatment calendars.
• Follow up with patients after ultrasound scan and hormone test results.
• Assure accountability for infertility/IVF patients each day, including ultrasounds, lab tests, physician orders, and other related items.
• Communicate with patients in person or on the telephone regarding patient medication, treatment plans and test results.
• Administer an IV for patients if applicable
• Administer subcutaneous and/or intramuscular injections as needed
• Document into EMR all patient plans and interactions with patient and physician as well as patient orders into EMR.
• Responsible for patient scheduling for all treatment.
• Responsible for calling in medications into pharmacies for treatment.
• Responsible to see that all patient documents are reviewed, accurately placed in the EMR and discussed with physician.
• Responsible to provide education to the patient and prepare them to undergo procedures, testing related to infertility testing, insemination, in vitro (IVF) fertilization, FET, and egg vitrification, etc.
• Responsible for ongoing communication and documentation between the physician and the patient.
• Monitor established pregnancies via ultrasonography and lab tests, and document updates in the patient EMR chart.
• Provide compassion and emotional support to patient throughout their fertility experience.
• Responsible for coordination of procedures from admission to discharge. Ensure all pretreatment requirements are met prior to initiating a procedure.
• Responsible to make sure appropriate medical clearances are obtained prior to treatment start
• Has an extensive working knowledge of the requirements for participation in all programs offered by Nova; able to teach and educate patients on protocols and medications, and plans of care.
• Communicates appropriately with patients and physicians results of blood work and ultrasounds.
• Provides accurate information regarding prescribed medications and administration of medications.
• Ensures all physician orders are followed through and completed as per established policy and procedures.
• Participates/assists in quality improvement projects.
• Other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Possesses interpersonal and communication skills necessary to interface with patients, physicians, and staff.
• Possesses excellent organizational skills and be able to accurately perform multiple tasks, prioritize, be detail oriented and work with constant interruptions.
• Able to perform basic computer functions such as creating word documents, spreadsheets, and email. Has the ability to learn and master an electronic medical software application as it may pertain to job responsibilities.
• Able to maintain proficiency regarding job requirements as determined by annual assessment of job competency.
• Demonstrate the ability to be a team player and possess a willingness to perform duties that are assigned or delegated to him/her as well as a willingness to perform duties of other employees as needed.
• Support vision and mission
• Maintain confidentiality of all work information, clinic information and patient information.
• Participates in identifying problems and suggesting solutions

MINIMUM QUALIFICATIONS:

• Registered Nurse, RN.
• College degree, Bachelor of Science
• Valid BLS

DESIRED QUALIFICATIONS:

• Bachelor of Science in Nursing degree required
• 2 years of previous experience in women’s health, fertility, OB/GYN

WORKING CONDITIONS:

• Requires working under a fast-paced environment, including on-call, weekends, and potential holidays.
• Requires exposure to communicable diseases or body fluids.
• Requires flexibility in changing patient census
• Requires patience,compassion, and the ability to work successfully with a variety of patients, families and employee staff with positive results
• May require critical thinking skills and the ability to work successfully independently or in a team
• Requires the ability to adapt to, and follow established protocols and adjusting requirements

PHYSICAL REQUIREMENTS:

• Adequate to perform job duties in person and over the telephone.
• Must be able to communicate clearly to patients in person and over the phone.
• Requires bending, reaching, repetitive hand movements, and standing, walking, with some heavy lifting, pushing, and pulling exerted regularly throughout a regular work.