What are the responsibilities and job description for the Regional Operations Director position at IVX Health?
Join IVX Health as Healthcare Operations Leader in our Fairfield County, CT market!
Transform patient care across our infusion centers located in Norwalk, Orange, Danbury, and Stamford.
Are you a strategic operator with a passion for healthcare excellence? IVX Health is seeking a Regional Operations Director to lead our infusion centers throughout the Fairfield County market. In this pivotal leadership role, you'll drive best-in-class performance, cultivate high-performing teams, and ensure that every patient receives compassionate, top-tier care.
What You'll Do
- Lead Market Operations
- Oversee daily operations across multiple infusion centers, ensuring a seamless and exceptional patient experience.
- Support P&L for your market, ensuring strong financial and operational performance
- Act as an escalation resource and problem-solver for operational and clinical challenges.
- Mentor and Develop Team
- Recruit, mentor, and grow a team of center-level staff
- Oversee staffing, scheduling, and payroll, driving productivity and accountability
- Foster a collaborative, patient-centered culture focused on continuous improvement
- Drive Operational Excellence
- Partner cross-functionally with central teams (Finance, Marketing, Revenue Cycle, and Clinical Leadership) to optimize processes and resolve operational barriers.
- Support the launch and operational success of new infusion centers.
- Grow Patient Volume
- Collaborate with Business Development Managers to achieve patient census goals and drive growth across centers.
- Build and maintain strong relationships with key referral sources and vendor partners.
- Stay Ahead of the Industry
- Monitor industry trends, regulatory changes, and innovations to continuously enhance patient care and operational performance.
What We Are Looking For
- Bachelor's Degree in Business Management, Healthcare Administration, or a related field (or equivalent experience).
- Minimum 5 years of leadership experience in a healthcare setting, preferably with multi-site management.
- Experience managing a P&L and leading clinical and administrative teams.
- Proven ability to drive operational excellence while delivering exceptional patient experiences.
- Strong interpersonal, communication, and organizational skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Join a national leader committed to raising the standard of care in the outpatient infusion space.
Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for commissions/bonus, 401(k), health benefits, and other company-provided benefits.
About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.
Guided by Our Purpose
Mission: To improve the lives of those we care for by redefining the care experience.
Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
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Salary : $112,500 - $131,250