What are the responsibilities and job description for the Azure Cloud Subject Matter Expert position at iVoyant?
Location: Jackson, MS (Hybrid – Onsite Once Per Month Required)
Contract Duration: 12 Months (07/01/2026 – 06/30/2027) _ likely to extend.
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
On-Call Support: Required (As Needed)
About the Role: The Mississippi Department of Information Technology Services (ITS) is seeking an experienced Azure Subject Matter Expert (SME) to support its Cloud Center of Excellence (CCOE). This individual will play a critical role in maintaining and enhancing the State's Azure and Azure Government Cloud Landing Zones while helping agencies adopt secure, scalable, and efficient cloud solutions.
The ideal candidate will possess deep Azure expertise, strong cloud architecture experience, excellent troubleshooting capabilities, and a passion for mentoring teams and driving cloud best practices.
Job Functions Overview:
Azure Environment Management – Oversee and maintain the existing Azure tenants and Management Groups while ensuring adherence to industry best practices.
Cloud Architecture – For both ITS and agencies, design, review, and implement Azure solutions that meet
performance, security, and scalability requirements.
Troubleshooting and Support – Serve as a senior point of contact for complex Azure-related issues, including
network connectivity. This will require coordination with internal teams and agencies to determine root cause and remediation strategies.
Vendor Relationships – Work with Microsoft and other third-party vendors to integrate various products into the overall Azure ecosystem.
Mentorship and Training – Provide knowledge transfer, training, and coaching to staff members to build internal cloud expertise. Help with the creation and maintenance of technical documentation, standards, and playbooks.
Governance and Security – Work with ITS and agency security teams to ensure industry best practices (such as
Azure Policy and Microsoft Defender for Cloud) and various compliance requirements are met.
Required Qualifications:
- Deep knowledge of key Azure services (VMs, Azure Storage, Azure SQL/Cosmos DB, VNet, Microsoft Entra ID, Azure Functions, Azure Resource Manager templates, etc.).
- Experience leading cloud migrations or implementations in a complex multi-tenant/subscription environment.
- Strong network troubleshooting abilities to help resolve connectivity issues both inside the Azure cloud environment and ingressing/egressing to the State's on-premises environment (e.g., ExpressRoute, VPN).
- Familiarity with Azure Landing Zone implementations and management using Azure Landing Zone reference architectures or ALZ deployment tools.
- Proficiency with infrastructure as code (ARM templates, Bicep, Terraform) and CI/CD pipelines (Azure DevOps, GitHub Actions).
- Experience implementing security best practices (e.g., Azure RBAC, encryption, network segmentation, and Azure Policies).
- Familiarity with DevOps principles, containerization (Docker, AKS, Azure Container Apps), and serverless architectures.
- Strong troubleshooting abilities across networking, storage, and compute layers in Azure.
- Excellent written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders.
- Proven experience mentoring staff and fostering a collaborative, learning-focused environment.
- Effective problem-solving skills and the ability to remain calm and focused under pressure.
- Strong organizational skills, capable of managing multiple projects and priorities simultaneously.
- Ability to lead architectural reviews and navigate ambiguity in designing solutions to complex business problems.
Preferred/Not Required:
- Microsoft Azure Expert-level certification (e.g., Azure Solutions Architect Expert, Azure DevOps Engineer Expert).
- Experience in a government or highly regulated environment (e.g., HIPAA, CJIS, IRS 1075 compliance).
- Knowledge of ITIL, project management methodologies (e.g., PMP, Agile), and enterprise IT governance frameworks.
- Familiarity with other public cloud providers and hybrid-cloud environments (e.g., Azure Arc).
- Working knowledge of common scripting/programming languages (Python, Bash, Powerhell).