Trainer (House Cleaning)

$500 Sign-On Bonus Available*

Ivory Pines Cleaning was born from a cleaner’s journey, our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly products — while delivering the kind of detailed, caring service that sets a new standard in our industry.

The Role

The Trainer is responsible for training, coaching and supporting new hires as they learn our systems, standards, and values. You'll spend time in the field cleaning, demonstrating proper techniques, conducting quality inspections, providing real-time feedback, and ensuring every trainee is set up for long-term success.

This role is perfect for someone who loves helping others grow, takes pride in high standards, and enjoys leading through example. You're not just teaching people how to clean — you’re showing them how to deliver an exceptional client experience.

At Ivory Pines, customer experience comes first and cleaning comes second. The Trainer plays a critical role in ensuring every new team member understands and delivers on that promise.

What's in it for Me?

Our Promise to You as a Cleaner

At Ivory Pines, you’re not just “another cleaner.” You’re part of a mission:

• Stability - Dependable hours so you can count on consistent paychecks.
• Protecting your health first - We only use eco-friendly, safe cleaning products, so you don’t sacrifice your health for your paycheck.
• Raising the standard in cleaning - We’re Standard Setters, trusted to deliver work we can be proud of every single time.
• Building a career, not just a job - We invest in your growth with training, leadership opportunities, and recognition tied to our core values.

Compensation

Earn $24/hr based on experience and performance. Plus, earn tips and bonuses.

• Additional earnings through bonuses
• You keep 100% of your tips
• Paid bi-weekly

Promotion Fairness in Organization

• We are an Equal opportunity workspace with fairness & transparency in Promotions across the Organization.

Schedule

• Monday-Friday (weekends off!)
• Cleans scheduled between 8:00AM - 6:00PM

Benefits

• Mileage Reimbursement
• Flexible Time Off Policy
• Paid Company-wide Holidays
• Health, Vision, and Dental Insurance
• Opportunities for Advancement

Work Environment

This is a highly autonomous role requiring strong communication, organization, and leadership skills.

You'll spend your days working alongside trainees in the field, evaluating quality, reinforcing standards, and helping new team members build confidence. Success requires patience, attention to detail, and a genuine desire to help others improve.

"Tell Us Your Dreams" Program

At Ivory Pines, we believe every team member deserves more than just a job — they deserve the chance to grow and pursue what truly matters to them. That’s why we created our “Tell Us Your Dreams” program, a dedicated space where you can share your goals, whether personal or professional, and know that they will be heard and supported.

Each month, we take time to listen, plan, and work with you on your path forward. Through regular feedback, ongoing training, and continuous opportunities to develop, we make sure you have the tools and encouragement to progress. Your dreams are important to us, and we are committed to helping you achieve them while building a career you can be proud of.

As you continue on this path to help us achieve our mission, we want to ensure we help you achieve your dreams too.

Culture

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great Culture.

Unimpeachable Character: Be the type of person others are proud to welcome into their homes and lives. Professional, respectful, empathetic, and positive — someone whose presence builds trust, comfort, and long-lasting relationships.

Standard Setters: Do work so reliable and precise that it becomes the definition of excellence. Through punctuality, attention to detail, and consistency, raise the bar so high that your effort becomes the benchmark everyone else follows.

Extreme Ownership: Take full responsibility for outcomes — no excuses, no blame. See every challenge as yours to solve, embrace feedback as fuel for growth, and hold yourself accountable to delivering results that stand on their own.

What Success Looks Like

Responsibilities

• Train and onboard new cleaners on Ivory Pines systems, procedures, and standards
• Demonstrate proper cleaning techniques and best practices in the field
• Conduct quality inspections and provide constructive feedback
• Evaluate trainee progress and readiness for independent work
• Reinforce company culture, values, and customer service expectations
• Identify skill gaps and create improvement plans when needed
• Support hiring and onboarding initiatives when necessary
• Serve as a role model for professionalism, quality, and accountability
• Maintain detailed training documentation and progress reports
• Communicate trainee performance and recommendations to leadership

Results

• New hires successfully complete onboarding and achieve certification milestones
• Trainees consistently meet Ivory Pines cleaning standards before graduating from training
• New team members feel confident, supported, and prepared for success
• Clients continue to receive a consistent, high-quality experience throughout the training process
• New hires demonstrate alignment with Ivory Pines values and expectations
• Training systems and materials are continuously improved based on feedback and performance data

What We Look For

Must-Haves (Required)

• Ability to reliably commute to jobs throughout the Raleigh area
• Minimum 3 years of professional residential cleaning experience
• Previous experience training, coaching, mentoring, or leading others
• Strong communication and interpersonal skills
• High attention to detail and commitment to quality
• Physical ability to perform cleaning duties, including standing, bending, and lifting up to 30 lbs
• Legal authorization to work in the United States
• Ability to pass a background check in accordance with company policy

Nice-to-Haves (Not Required)

• Experience in a trainer, supervisor, team lead, or management role
• Bilingual (English & Spanish)
• Experience creating training materials or SOPs
• Familiarity with eco-friendly cleaning products and practices
• Experience conducting quality inspections or performance evaluations

Pay: From $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• How many years of professional house cleaning experience do you have?
• If your resume or cover letter does not include your professional house cleaning experience, please add it here. Applications without this information will be automatically declined.
• Do you have a reliable vehicle and valid driver’s license?

Work Location: In person

Salary : $24