What are the responsibilities and job description for the Warehouse Support Returns Representative position at Ivoclar Vivadent Inc.?
Warehouse Support Returns Representative
Amherst, NY
The rate for this position starts at $18.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process
Position Purpose:
To accurately identify and document customer’s returned product including equipment, consumables or teeth, and follow the items throughout the process until all related
documentation and work is completed. Communicate effectively all issues involving all returns and execute other tasks of warehouse support team
Essential Functions:
- Research, prepare and process North American customer returns,
consignment returns, cost center returns and perform corresponding order
entry - Efficiently and effectively identify the types and quantities of
products/equipment/teeth received from customers, dealers and sales
representatives
- Process al show materials returns
- Assist customers with return questions or direct calls to proper department or personnel
- Provide support to managers by responding to specific return procedures and policies
- Provide backup to other returns positions and other areas within Warehouse Support
- Execute production order kitting, labeling
- Perform other duties or assist in special projects as assigned by supervisor or manager
- Monitor working area to maintain an acceptable level of LEAD 5S by ensuring a clean and safe work environment, keeping workstations neat, aisles and pathways
clear of debris and clutter and labeling items/areas where applicable - Daily Vault counts of Alloys
Secondary Functions:
- Assist Receiving with product putaway
- Assist with Replenishment
Your Qualifications:
- Minimum High School diploma required
- Strong communication skills in speaking with customers, dealers and
sale representatives - Attention to detail and accuracy a must
- Strong computer skills required (Outlook, Word, Excel, Access, SAP, RECO, CRM- CCH, Google Docs)
- Product knowledge a plus
- Stong organizational skill, problem solving and multi-tasking ability required
Physical Demands:
- Ability to sit or stand for up to 8 hours per day, view computer monitors, and move
about effectively to fulfill the essential functions of the job - Must be willing and able to work extended hours
- Must be able to lift a minimum of 50 lbs.
Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.
Salary : $18