Director of Service Delivery

Why Join Iviry?

At Iviry, the Director of Service Delivery is more than an operations manager. This role is responsible for building and leading the organization that delivers cybersecurity, managed services, and compliance solutions to customers across the Defense Industrial Base (DIB) and commercial sectors.

You'll lead a growing team of engineers and technical professionals, shape the operational maturity of our Managed Services and Professional Services practices, and work alongside executive leadership to develop scalable delivery processes that directly influence customer success and company growth. If you enjoy building organizations, developing people, improving operational performance, and solving complex delivery challenges, you'll have the opportunity to make a lasting impact at Iviry.

About the Opportunity

As Director of Service Delivery, you will oversee the operational execution of customer engagements from project initiation through ongoing service delivery. Working closely with Sales, Account Management, Compliance, Security Operations, Business Operations, and Solution Architecture, you'll transform customer commitments into successful delivery outcomes while continuously improving operational efficiency, delivery quality, and team performance.

This role offers the opportunity to build scalable delivery capabilities, mentor technical leaders, establish operational standards, and influence the continued growth of Iviry's Managed Services and Professional Services organizations.

Position Summary

The Director of Service Delivery leads Iviry's customer delivery organization, ensuring the successful execution of Managed Services, Managed Security Services, Cyber Compliance, and Professional Services engagements. The role is responsible for establishing delivery processes, resource management practices, operational discipline, and organizational leadership necessary to provide predictable, scalable, and high-quality customer outcomes.

Location: Remote; Limited travel may be required.

Salary: A salary range of $100,000 - $125,000 is available for this position. Actual compensation will be determined based on factors including experience, education, certifications, technical qualifications, security clearance, and internal equity. In addition to base salary, this position is eligible for a comprehensive benefits package.

• Benefits Include:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Life and Disability Insurance

Primary Responsibilities

• Lead and manage Iviry's Service Delivery organization supporting Managed Services, Managed Security Services, Cyber Compliance, and Professional Services.
• Direct Service Desk operations, customer onboarding, implementation projects, and ongoing service delivery.
• Establish delivery priorities, operational standards, and resource management practices.
• Manage delivery capacity, staffing priorities, and workload balancing across multiple customer engagements.
• Oversee Professional Services project execution to ensure projects are delivered on schedule, within scope, and aligned with customer commitments.
• Drive customer satisfaction through consistent delivery quality and effective management of delivery escalations.
• Develop and improve operational processes, delivery metrics, and organizational reporting.
• Partner closely with Sales, Account Management, Compliance, Security Operations, Solution Architecture, and Business Operations to ensure seamless customer delivery.
• Coach, mentor, and develop technical leaders while fostering a culture of accountability, collaboration, and continuous improvement.

Required Qualifications

• U.S. Citizen
• Bachelor's degree (or equivalent experience)
• 8–10 years of progressive IT leadership or service delivery experience
• Experience managing MSP/MSSP or Professional Services teams
• Experience leading Microsoft cloud implementations and managed services
• Experience with ITIL-based service management
• Experience managing customer-facing delivery organizations

Preferred Qualifications

• Experience supporting Defense Industrial Base (DIB) customers
• NIST 800-171 / CMMC experience
• Experience scaling a growing MSP
• Budgeting and financial planning experience
• Experience building KPIs and operational dashboards

Preferred Certifications

• ITIL
• PMP
• Microsoft certifications
• CISSP (optional)
• CISM
• Azure Administrator / Architect
• M365 certifications

Key Skills & Competencies

• Strategic thinking
• Operational planning
• Decision making
• Customer focus
• Coaching and mentoring
• Accountability
• Communication
• Cross-functional collaboration
• Continuous improvement
• Change leadership

About Iviry

Iviry, LLC is a well-established, rapidly growing, veteran-owned IT services company providing Managed Services and Managed Security Services (MSP/MSSP) including a Security Operations Center (SOC). Our cyber-compliance focus is on National Institute of Standards and Technology and Cybersecurity Maturity Model Certification (NIST/CMMC) Gap Analysis, Remediation, Compliance, Cyber Hygiene and Sustainment primarily for Defense Industrial Base (DIB) contractors but also including commercial companies as well as local, municipal and state agencies. Iviry supports multiple customer environments in an established compliance program covering the entire United States and a healthy, growing pipeline extending into Indo-PACOM (Philippines, Australia, Japan, Guam, Hawaii).

Iviry, LLC is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.Iviry, LLC offers competitive compensation and benefits as well as great long-term career opportunities.

1901 South Bell Street, Suite 325, Arlington, VA 22202

866-960-9658 www.iviry.com