What are the responsibilities and job description for the Mortgage Originator position at Ives Bank?
The Mortgage Originator participates in the development and implementation of the Bank’s external mortgage origination process. In collaboration with mortgage sales team leader, the mortgage originator develops strategies which will enable the Bank to remain competitive in the changing marketplace and meet its objectives and goals.
Key Responsibilities:
Loan and Relationship Management
- Relationship building to generate new mortgage business for the bank
- Consistently follow up on potential prospects and leads.
- Quote loan rates and answer questions pertaining to the loan product or products based on regulatory guidelines and bank policy.
- Interview mortgage loan applicants following lending policy guidelines and bank's customer service guidelines.
- Accurately complete loan applications and other necessary documents within the Encompass system; collect all necessary documents from the applicant(s).
- Actively follow up with applicants for required documents or information needed to process and underwrite the mortgage application in a timely manner.
Sales Goal Performance
- Achieve mortgage origination goals of $12 Million in closed loan origination annually.
- Achieve goals and objectives set within employment agreement.
- Contribute to bank promotional and marketing activities to generate leads for mortgages.
- Achieve customer referral goal of 6 per year from former clients.
- Achieve realtor referral goal from new and existing realtor contacts of 18 quality referrals that lead to an application per year.
- Achieve minimum referral goal of 12 from COI’s such as Builders, Attorneys, Financial Advisors, and Accountants.
- Maintain an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process within the bank.
- Address applicant/customer questions and concerns, document the conversations and take appropriate action to overcome issues; enter in Compliant Tracker for compliance purposes.
- Conduct sales calls and generate leads on referral sources to generate mortgage business.
- Use sales and technical expertise to assist customers on meeting their needs for current and potential services and products.
Educational and Experience requirements:
- Bachelor's Degree or equivalent mortgage experience preferred
- 4 years’ experience in mortgage lending sales
- Strong business development skills
- Ability to work independently with little supervision
- Excellent written and oral communication skills to interact with customers, prospects and our internal team
- Proven customer relationship management skills
- Proven marketing skills and a demonstrated ability to generate mortgage sales leads
- Registered with the National Mortgage Licensing System (NMLS)
- Bilingual preferred but not required (Spanish or Portuguese)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.