Deposit Operations Specialist

About the Organization We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success. EOE Statement Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Deposit Operations Specialist Full-Time/Part-Time Full-Time Description Deposit Operations Specialist Key Responsibilities Perform various daily and monthly General Ledger and internal account reconciliations as assigned. Review and mail batch letters. Review system generated check hold reports and corresponding documentation in iDentifi. Follow up with branch staff to resolve any errors or issues with form completion. Review all Automatic Transfer Authorizations set up in Insight by branch staff. Review all related documentation in iDentifi. Follow up with branch staff to resolve any issues or errors. Assist with resolving all Contact Management requests assigned to the department to ensure tasks are completed before their assigned due dates. Secondary Responsibilities Cross train to provide backup support for Day-2 Balancing and City of Danbury Tax Payments Cross train to provide backup support for Retirement Plan maintenance and document review. Provide assistance with extensive legal research requests. Cross train to provide backup support for Day-2 Balancing and City of Danbury Tax Payments. Follow all deposit policies and procedures Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's non-discrimination policy; complies with banking regulations Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags Record customer issues or complaints in the Complaint Tracker; track progress and document resolution Position Requirements Educational and experience requirements include: High School diploma or GED Relevant experience in a bank deposit operations area preferred Broad knowledge of banking Strong accuracy and attention to detail Above average written and verbal communication skills to interact with internal team Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.