What are the responsibilities and job description for the Site Reliability Engineering Manager position at Ivanti and Careers?
Are you driven to be an innovative and dynamic Manager of Site Reliability Engineering, and looking to join a team where open collaboration, customer focus, and a commitment to excellence are core values? At Ivanti, we work passionately and authentically, striving to win together and make a real impact for our customers and each other. Join us to elevate your career and help deliver innovative solutions in a dynamic, empowering environment.
Why this role matters:
Site Reliability Engineering (SRE) is a growing team that partners closely with Product Engineering, Security, and Support. We are responsible for the reliability, deployment, and continuous operation of the Ivanti Cloud services. We need your help to take our existing platform to the next level with observability, release automation, chaos engineering, and more.
The Manager of SRE role is a blend of infrastructure, networking, operating systems, automation, development, and application administration. It is a hands-on technical position in a fast-paced atmosphere. The ideal candidate has prior experience managing cloud-based SaaS applications and strives to solve traditional operations problems through automation and software. More so, the candidate must possess a high standard of excellence, have a strong customer focus, and is capable of technical deep dives into code, app servers, databases, load balancers, operating systems, and networks.
What you'll do:
- Build and manage a team that runs deploys, runs, and secures Ivanti's production Software-as-a-Service (SaaS) environments in AWS and Azure
- Working with geographically dispersed, cross-departmental teams to solve difficult problems
- Improving the performance of the team to deliver improved stability, performance, and lower costs for the SaaS products
- Automating common and repetitive tasks
- Writing documentation and training material
- Training the teams
- Participating in manager on-call rotations for 24x7 coverage (follow-the-sun model) for incident response, issue triage, and problem resolution
What you will bring:
- US citizenship and must be located domestically in the U.S.
- A BSc or Master's degree in Computer Science, a related field, or equivalent practical experience
- 10 years of Site Reliability Engineering or DevOps experience in a cloud/SaaS environment
- 3 years of leadership/managerial industry experience
- Experience building and managing geographically separated teams
- Experience developing and optimizing processes to improve stability, performance, and cost of SaaS products
- Experience developing and measuring key performance indicators, service level indicators, and service level objectives (Observability)
- Experience managing and troubleshooting Java and .NET applications on Kubernetes on public cloud platforms (AWS or Azure preferred)
- Experience with deployment pipeline tools such as Ansible, Jenkins, and/or GitHub Actions
- Proficiency working and developing Infrastructure as Code (IaC)
- Experience running agile-based projects
Why Ivanti?
- Friendly flexible working model: Empower excellence whether you're at home or in the office and support work-life balance.
- Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
- Global, diverse teams: Collaborate with talented people from 23 countries.
- Learning & development: Grow your skills with access to best-in-class learning tools and programs.
- Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.
What drives us:
Ivanti's mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.
To learn more about Ivanti's Mission and Core Values.
Inclusion at Ivanti:
Ivanti is proud to be an Equal Opportunity Employer. We're committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to talent@ivanti.com we're happy to help.
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