Patient Care Coordinator

POSITION SUMMARY

The Patient Care Coordinator is a key client-facing role responsible for delivering an exceptional patient experience, supporting clinical operations, and driving the growth of the practice through integrated sales and marketing activities. This role manages patient communication, scheduling, insurance verification, and intake processes, while also contributing directly to revenue by educating patients on services, supporting membership conversions, and assisting with social media and community outreach.

You will be the bridge between patient care and operational excellence, ensuring every client receives world-class service from the moment they inquire to the completion of their visit.

ABOUT IV NUTRITION

Our mission is to encourage, equip, and empower people with skills enough to choose the health solution that is right for them. We provide wellness care and therapeutic modalities through a natural and holistic approach. Our solutions include:

• IV Infusion
• Vitamin IM Boosters
• Mobile IV Therapy
• Nutritional Counselling
• Wellness Family Care
• Med-Spa Services
• Lab Testing
• Colon Hydrotherapy
• Supplements
• Mental Health Services

Our core values are the foundation of our company and the blueprint to our hiring process: we are disciplined, aligned, accountable, results-oriented, transparent, inspirational, and compassionate. We hire, reward, and terminate according to these values.

EDUCATION

• High School Diploma or GED required
• Associate’s Degree preferred (Healthcare, Business, Marketing, Communications)
• Bachelor’s Degree is a plus

KEY RESPONSIBILITIES

Patient Experience & Coordination

• Welcome patients with professionalism, warmth, and confidence
• Answer all calls within three rings and respond promptly to messages
• Provide clear and confident education on services, benefits, and care plans
• Schedule patient appointments, Telehealth sessions, and follow-up visits
• Ensure all forms, consents, and documentation are completed accurately
• Maintain organized patient records, notes, and communication logs
• Verify insurance eligibility and assist in claim submissions
• Support patient intake, check-in, and discharge processes

Sales & Revenue-Generating Responsibilities

• Educate patients on IV drips, boosters, memberships, and wellness services
• Support conversion of first-time clients into returning clients and members
• Promote add-on services, upgrades, and product recommendations
• Track and report membership conversions and sales activity
• Assist in front-end sales: POS processing, payment collection, and invoice accuracy
• Meet or exceed monthly sales KPIs set by leadership

Marketing & Brand Awareness

• Create social media content (photos, videos, reels, captions)
• Support posting, scheduling, and engagement across platforms
• Assist with community marketing projects and local outreach
• Help plan, execute, and support in-house events and promotions
• Maintain brand consistency across all communication and content
• Use AI tools to enhance content creation, communication, and workflow

Operations & Administrative Excellence

• Maintain a clean, organized, high-standard office environment
• Manage inventory of medical and office supplies
• Sort and handle mail, deliveries, and vendor communication
• Participate actively in daily huddles and team meetings
• Follow all HIPAA, privacy, and compliance requirements
• Adhere to all company policies, procedures, and performance standards

REQUIRED SKILLS & QUALIFICATIONS

• 1–2 years in patient care, medical office, wellness, med-spa, or related field
• Strong communication and customer service skills
• Ability to confidently educate patients and support service recommendations
• Knowledge of sales processes within a wellness or healthcare setting
• Proficiency in social media content creation and marketing tools
• Experience with EMR/CRM systems (Office Ally preferred)
• Ability to multitask while maintaining accuracy and organization
• Understanding of HIPAA and patient privacy practices
• Comfortable using AI tools to streamline tasks and communication
• Ability to work independently and collaboratively

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods
• Occasional standing, bending, lifting light supplies

HOW TO APPLY

If this role excites you and aligns with your skills, we’d love to meet you.
Email your resume to office@alternahealth.net.

Bonus: Attach a 30-second selfie video introducing yourself and why you’d be a great fit for the Patient Care Coordinator role.

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person

Salary : $18 - $25