Patient Care and Billing Coordinator

Position Overview

IV Nutrition / AlternaHealth is seeking a highly organized, experienced, and resourceful Patient Care & Billing Coordinator to serve as a key point of contact for our patients and support the daily operations of our multidisciplinary healthcare center.

This is not a traditional receptionist position. We are looking for someone who can independently manage a busy front desk while simultaneously coordinating patient care, scheduling appointments, communicating with patients and clinical staff, processing patient and insurance billing, and supporting multiple departments.

The ideal candidate is a confident healthcare administrative professional who can prioritize competing demands, manage time effectively, work independently, and move seamlessly between responsibilities without losing attention to detail.

A strong working knowledge of medical billing, insurance claims, patient accounts, and Office Ally is highly preferred. The successful candidate should be comfortable taking ownership of billing tasks from claim submission through payment posting, follow-up, and resolution.

Core ResponsibilitiesFront Desk & Patient Services

• Serve as the primary point of contact for patients in person, by phone, text, and email.
• Welcome and check in/out patients in a professional, warm, and efficient manner.
• Manage a multi-provider, multi-service appointment schedule.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Collect patient information, forms, consents, payments, and required documentation.
• Maintain accurate patient records and ensure information is updated appropriately.
• Handle a high volume of phone calls and patient inquiries while maintaining a professional and welcoming environment.
• Address routine patient questions and know when to appropriately escalate clinical or administrative concerns.
• Maintain an organized, clean, and professional front-desk environment.

Patient Care Coordination

• Coordinate patient care across multiple providers and departments within the practice.
• Facilitate communication between patients, providers, nurses, and administrative staff.
• Assist with referrals, follow-ups, outside records, lab coordination, and other patient-care administrative needs.
• Track outstanding patient needs and follow through to completion.
• Help ensure patients have a seamless experience when receiving services from different departments.
• Communicate clearly with patients regarding appointments, paperwork, billing, and next steps.

Medical Billing & Insurance

• Perform patient and insurance billing functions accurately and efficiently.
• Verify insurance eligibility and benefits when applicable.
• Prepare and submit insurance claims and supporting documentation.
• Work proficiently within Office Ally, including claim submission, claim status review, corrections, and follow-up.
• Review claim rejections and denials, identify issues, make appropriate corrections, and resubmit claims.
• Post insurance and patient payments accurately.
• Review patient accounts and identify outstanding balances.
• Communicate professionally with patients regarding balances, payments, billing questions, and account issues.
• Process patient payments and maintain accurate payment records.
• Follow up on unpaid claims and outstanding patient balances.
• Assist with accounts receivable and maintaining timely collections.
• Maintain accurate billing documentation and protect patient confidentiality.
• Identify billing discrepancies and bring unresolved issues to the appropriate manager or provider.

Multi-Department Administrative Support

Because IV Nutrition / AlternaHealth operates as a multidisciplinary healthcare and wellness center, this position will interact with and provide administrative support across multiple areas of the practice.

Responsibilities may include supporting:

• Primary care
• IV therapy / infusion services
• Medical aesthetics / MedSpa
• Wellness and alternative healthcare services
• Laboratory services
• Patient consultations and follow-ups
• Memberships, packages, and special programs
• Community events and patient outreach

The ability to switch between departments and responsibilities while maintaining accuracy and professionalism is essential.

What We Are Looking For

The ideal candidate will have:

• 3 years of healthcare front-office, medical administrative, or medical billing experience preferred.
• Demonstrated experience handling insurance and patient billing.
• Strong proficiency with Office Ally or comparable medical billing/clearinghouse software.
• Working knowledge of insurance claims, eligibility, denials, rejections, payment posting, and accounts receivable.
• Exceptional organizational and time-management skills.
• Ability to prioritize tasks in a busy environment without constant supervision.
• Ability to confidently manage multiple responsibilities simultaneously.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Professional, friendly, and patient-centered demeanor.
• Strong computer skills and the ability to learn new software and systems quickly.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Ability to work collaboratively with providers, nurses, administrative staff, and outside organizations.
• Strong problem-solving skills and willingness to take ownership of tasks through completion.

The Right Candidate

We are looking for someone who can see what needs to be done and do it.

The right person will not need to be told what to work on every five minutes. They can recognize that the phone is ringing, a patient is checking in, an insurance claim needs attention, a provider needs assistance, and a patient needs follow-up—and appropriately prioritize and manage those demands.

You should be comfortable working in a dynamic environment where priorities can change throughout the day while still maintaining accuracy, organization, and excellent patient service.

Key Performance Expectations

Success in this position will be measured by:

• Efficient and professional front-desk operations
• Accurate scheduling and patient coordination
• Timely and accurate billing and claim submission
• Effective use of Office Ally and billing systems
• Reduction of billing errors, rejected claims, and outstanding balances
• Timely follow-up on patient and insurance accounts
• Strong communication between departments
• Accurate patient records and documentation
• Excellent patient experience
• Ability to independently prioritize and complete daily responsibilities

Preferred Qualifications

• Experience in a medical practice, primary care office, specialty practice, MedSpa, IV therapy, or multidisciplinary healthcare environment.
• Experience working with multiple providers or departments.
• Experience with Office Ally.
• Experience with electronic health records (EHR/EMR) systems.
• Experience with insurance verification and medical claims.
• Experience with accounts receivable and patient collections.
• Familiarity with HIPAA requirements and healthcare privacy practices.
• Experience working in a fast-paced, growing practice.

Why Join Us?

IV Nutrition / AlternaHealth is a growing multidisciplinary healthcare and wellness center focused on providing patients with a more comprehensive approach to health and well-being.

This position offers the opportunity to become an integral part of our team and play an important role in both patient experience and the financial/administrative health of the practice.

Pay: $25.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: In person

Salary : $25 - $30