What are the responsibilities and job description for the Sr. Customer Service Specialist position at ITT Inc. - English US?
About ITT:
At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
- Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
- Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
- Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
Position Summary
ITT's Aerospace Controls, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets.
We are looking for an experienced Sr. Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities.
Essential Responsibilities
- Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
- Maintain a high level of data integrity and adhere to department turnaround times.
- Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.
- Administer customer requirements via customer web portals as needed.
- Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
- Support Sales and Marketing forecasting and sales analysis activities.
- Mitigate customer complaints concerning billing disputes and services rendered.
- Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
- Interface organizationally with all supportive departments as needed to support customer needs.
- Build rapport and promote communication across internal supply chain and drive for issue resolution.
- Promote department objectives and office lean principles.
- Additional duties as assigned
Position Requirements
- AS/AA degree or equivalent with at least 5 years of customer service experience
- Experience in the aerospace industry
- Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus
- Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
- Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
- Candidate must be and well-organized, multi-tasking, self-starting individual.
Equal Pay Act Statement
We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act Range
$26.01 - $38.70