Administrative Assistant

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280 engineers, 1,700 active global patents and ~51 manufacturing locations.

 

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

 

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. 

 

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

 

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

Admin Administrative that will provide front-line support to internal and external customers, Sales Engineers (SE), Regional Sales Managers (RDSM), ensuring accurate quote and order management, timely response, and professional communication. This role requires highly analytical, self-motivated individual who can work independently, use their own judgement, and make rational, data-driven decisions to meet demands of customers and our operation. Ideal candidate is proficient with Epicor ERP and Microsoft Outlook and Excel and can quickly learn to process nuances to maintain service levels during our peak period(s).

Essential Responsibilities

Key Responsibilities

1. Customer Support and Quote / Order Management• Serve as primary contact for customer inquiries via phone and email• Proactively escalate urgent requests

2. Order and Quote Entry Management• Accurately enter, modify, and validate quote requests and orders.

3. Cross-Functional Collaboration• Work directly with Manager, SE, RDSM, and Engineering team(s) to ensure best practice for each request.

4. Compliance and Process Quality• Follow departmental SOP

Position Requirements

Qualifications RequiredCustomer Service background, familiar with ERP systems and quote-to-order, Proficiency in Microsoft Outlook and excel, demonstrated ability to work independently with minimal direction and manage high-volume workload. Strong written and verbal communication and Proven analytical mindset with attention to detail and data accuracy. Experience in manufacturing or industrial environment a plus.

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

$19.47 to $28.89 per hour, plus benefits and potential bonus

Salary : $19 - $29