What are the responsibilities and job description for the IT Field Technician position at ITSS?
The IT Field Technician serves IT clients on-site in their businesses, investigating and troubleshooting issues with hardware, software, network, VoIP phone, and internet services and developing solutions to meet the needs of the client. Duties may include PC repair, networking, software installation and updating, liaising with service providers, and working as part of a team in outfitting offices with IT networks and hardware.
The IT Field Technician’s roles may include:
• Providing high-quality technical customer support
• Spending time out in the field at client sites as well as in the office
• Investigating technical issues, developing and implementing solutions, and explaining technical solutions to clients
• Maintaining client privacy and security, including adhering to industry standards, HIPAA, and other ethical standards in the use of technology
• Networking office space and client workspaces, including pulling network wire, terminating ports, testing cable, and installing drops
Technical skills that would be useful:
• Windows desktop troubleshooting
• PC setup and deployment
• Windows Server support: User additions, password changes, etc.
• Server application troubleshooting (vendor management)
• File Share permissions changes
• Basic Office 365 administration
• Server application upgrades and installations
• Active Directory administration
• Server hardware instillation
• Wireless troubleshooting
• Email troubleshooting
• Vendor support
Qualifications:
• Experience in a managed service environment is a plus
• 3-5 years of direct work experience in IT support
• Networking background
• EDR and Managed Services-level security experience
• Excellent listening and verbal and written communication skills
• Ability to work individually and as part of a team
• Valid driver’s license and transportation
• Ability to work at heights on ladders and lifts, in tight spaces, and lift 50 lbs.
Salary commensurate with experience
Paid Time Off
Health Insurance, Supplemental Insurance