What are the responsibilities and job description for the Field Infrastructure & Deployment Technician position at ITSS?
We are seeking a reliable, hands-on Field Infrastructure Technician to support onsite installations and service for small-to-mid-sized businesses across Eastern North Carolina and occasional out-of-state projects.
This role is travel-focused and physically hands-on. If you prefer primarily desk-based or remote IT work, this position will not be a good fit.
Primary Responsibilities- Travel to client sites for equipment installations and service
- Install and mount network switches, wireless access points, and related hardware
- Pull and terminate network cable; test and verify cable runs
- Assist with rack organization and structured cabling projects
- Deploy workstations (physical setup, power, network connection, verification)
- Replace UPS batteries and test power systems
- Perform basic hardware troubleshooting onsite
- Clearly communicate with clients while onsite
- Escalate complex issues to senior technicians when needed
- A remote helpdesk role
- A cybersecurity analyst role
- A senior systems administrator position
- Primarily desk-based IT support
This is a field-driven, travel-based role focused on infrastructure deployment and configuration.
🔹 Technical Experience That Helps- Experience with low-voltage cabling or structured wiring
- Familiarity with network equipment installation
- Basic Windows workstation setup and troubleshooting
- ISP/telecom (VoIP NOT Analog) or field service experience
- Comfort working with tools and ladders
You do NOT need to be a systems engineer to succeed here.
🔹 Qualifications- Valid North Carolina driver’s license and reliable transportation (out of state candidates must acquire in state license before beginning work)
- Comfortable working at heights and lifting up to 50 lbs
- Strong communication skills
- Dependable, punctual, and able to work independently once trained
- Willingness to travel as required
Please include a brief response (3–5 sentences):
Describe a hands-on technical project or installation you’ve completed and how you verified it was done correctly.
Applications without this response will not be reviewed.
Salary commensurate with experience
Health, dental, and vision benefits